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About the Role
The Global Skills & Credentials organization is seeking a Senior Content Business Analyst to evaluate and improve educational content performance. This role involves transforming complex data into strategic recommendations for executive decision-making, contributing to content portfolio growth and efficiency. The analyst will partner with cross-functional teams to analyze performance and uncover trends.
Responsibilities
- Use advanced content analytics to answer critical business questions and guide strategic decisions related to content performance, learner engagement, and portfolio growth.
- Develop, implement, and monitor detailed KPIs that accurately reflect the health and effectiveness of our courses, credentials, and programs in support of company-level OKRs.
- Investigate and resolve legacy data challenges to unlock new analyses, reporting capabilities, and deeper views of content performance.
- Partner closely with finance, content strategy, revenue operations, data science, data engineering, and other cross-functional teams to connect data insights with financial and operational priorities.
- Leverage generative AI tools to automate and improve data analysis processes, making reporting and insight generation more efficient and effective.
- Build polished presentations and clear storylines that explain trends, surface opportunities, and inspire action across large cross-functional teams and executive audiences.
- Manage multiple analytical initiatives in a dynamic, fast-paced environment while maintaining accuracy, clarity, and strong stakeholder alignment.
Requirements
- 5+ years of experience in business analysis, analytics, or a related discipline, preferably within a technology or education-focused environment.
- Proficiency with data analysis and visualization tools.
- Strong presentation and communication skills, with the ability to translate complex data into clear, actionable recommendations.
- Experience using generative AI technologies to improve or automate data analysis processes.
- Experience working cross-functionally with teams such as finance, strategy, operations, data science, or data engineering.
- Strong problem-solving skills and the ability to manage multiple projects and priorities simultaneously.
- Experience with business intelligence tools, Salesforce, spreadsheets, statistical software, and SQL.
Skills
- Business Analytics: Translating complex content, learner, operational, and financial data into actionable business insights and strategic recommendations.
- Performance Measurement: Developing and monitoring meaningful KPIs that accurately reflect content performance, learner engagement, and progress against company-level objectives.
- Executive Storytelling: Turning data and trends into polished, compelling presentations that enable cross-functional and executive audiences to make informed decisions.
Location
- Globally distributed team
Work Type
- Remote
- Office
- Collaboration space
Experience Level
- Senior
Education Level
- Advanced degree in business, analytics, or a related field (Preferred)
Salary/Compensations
- $96,000-$120,000 (Canada)
Benefits
- Competitive pay
- Fair compensation practices
- Eligibility for variable pay
- Eligibility for equity
- Comprehensive benefits
About the Company
- Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress.
- Together, they help more than 300 million learners and 12,000+ enterprise customers build the skills needed for a world being reshaped by AI.
- AI is transforming how people learn, work, and grow, and the need for new skills has never been greater.
- Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts.
- By joining their team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy.
Equal Opportunity
- If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at recruiting@coursera.org.