Head of Forward Deployed Engineering at Mesh Connect | NY, US | Rezi

Head of Forward Deployed Engineering at Mesh Connect

Head of Forward Deployed Engineering

Mesh Connect · NY, US

2 weeks ago

Head of Forward Deployed Engineering

Mesh Connect · NY, US

19 days ago
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About the Role

Mesh is seeking an exceptional leader to build and scale the Forward Deployed Engineering (FDE) organization, a new function within the company. This role involves leading a team of senior engineers who embed with strategic partners to ensure successful production integrations. The FDE function is positioned within Engineering, focusing on shipping code that integrates into partner environments and generalizes into the core platform, with time-boxed engagements and a clear milestone for delivering working solutions.

Responsibilities

  • Build and scale the FDE organization
  • Define the operating model: engagement shape, deployment cadence, scoping standards, and hiring bar
  • Hire at least 2-3 senior and staff-level generalists this year placed close to the partner engineering team and timezone they support
  • Be open to running the first engagement(s) yourself to prove the playbook, then scale it through the team
  • Own delivery at our most strategic accounts
  • Be the person a partner's VP of Engineering or CTO calls — run integration reviews, hold commitments, and turn stalled technical conversations into signed plans
  • Assign named owners, not a rotating pool: one engineer or small pod per account, with a mapped executive sponsor
  • Own the qualification bar. FDE is justified when integration is the bottleneck, the account can absorb a dedicated engineer, speed decides the deal, or the pattern generalizes to the next ten partners
  • Set the boundary with Customer Success, who own the relationship, and Support, who own break-fix.
  • Measure partner growth, volume, and time-to-production — not tickets closed
  • Shape product and platform strategy
  • Turn the sharpest signal in the company — what partners need in production — into scoped, prioritized platform input
  • Enforce the productization ratchet: what's built either generalizes into our shared platform inside a defined window, or we stop re-investing in it.
  • Guard against both failure modes — a silent per-customer fork, and a core roadmap hijacked by one-off asks
  • Build reference architectures, QA, and monitoring that catch failure modes inside the integration rather than in a support queue

Requirements

  • 10+ years in technical roles, with 4+ years leading forward-deployed teams
  • Experience building a 0→1 organization or a new service line inside an existing company
  • A track record of attracting, developing, and retaining senior engineers in a competitive market, including personally closing candidates
  • You came up as a strong backend or integrations engineer and can still read a codebase, whiteboard a system, debug a design, and review architecture alongside your team.
  • Substantial experience with broker, exchange, or payments integration patterns and crypto rails.
  • A history of embedding with customer engineering teams to deliver complex technical work in production
  • Strong executive presence — effective and composed in front of partner executives and our own leadership team, including when an integration is on fire
  • Client-facing instincts: you like being in front of partners, can read a room, and can separate the stated ask from the real constraint
  • Willingness to push back. You've declined bad requests from partners and internal stakeholders alike, and driven alignment across engineering, revenue, and product without escalating every disagreement
  • Experience defining engagement models, scoping, and pricing for technical delivery work

Skills

  • Leadership
  • Team building
  • Technical judgment
  • Commercial acumen
  • Organizational leadership
  • Backend engineering
  • Integrations engineering
  • Broker integration patterns
  • Exchange integration patterns
  • Payments integration patterns
  • Crypto rails
  • Executive presence
  • Client-facing communication
  • Pushing back on requests
  • Driving alignment
  • Defining engagement models
  • Scoping technical delivery work
  • Pricing technical delivery work

Location

  • New York City area
  • San Francisco

Work Type

  • Full-time

Experience Level

  • 4+ years leading forward-deployed teams
  • 10+ years in technical roles

Salary/Compensations

  • $600,000-$900,000

About the Company

  • Mesh is looking for an exceptional leader to build and scale our Forward Deployed Engineering (FDE) organization — a new function at the company, starting with you.
  • Our partners aren't buying a static product off the shelf. They're buying working crypto rails inside their product, against their brokers, their compliance posture, and their release schedule.
  • Our thesis is simple: FDE sits inside Engineering, not in a services org.
  • Engagements are time-boxed with a clear "ship something working end-to-end" milestone — not open-ended residencies.
  • And the function stays deliberately small. The moment it needs a manager of managers, it has stopped being FDE and become consulting with an engineering badge. Holding that line is a core part of the job.