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About the Role
Design, build, integrate, and operationalize enterprise-grade AI solutions using Microsoft Copilot, Copilot Studio, and underlying models from OpenAI and Anthropic to enhance business processes, knowledge access, productivity, and digital service delivery. Collaborate with stakeholders to translate business needs into secure, scalable, and maintainable AI solutions.
Responsibilities
- Design, develop, test, and deploy AI-enabled solutions using Copilot, Copilot Studio, LLM APIs, orchestration frameworks, and enterprise integration patterns.
- Build practical GenAI use cases such as conversational assistants, knowledge retrieval experiences, workflow copilots, document intelligence, summarization, and productivity automation.
- Develop prototypes and production-ready AI components that integrate with enterprise systems, data sources, APIs, and Microsoft 365 services.
- Configure and extend Microsoft 365 Copilot, Copilot Studio agents, custom copilots, topics, actions, connectors, prompts, and enterprise knowledge grounding patterns.
- Work with OpenAI / ChatGPT and Claude models, including effective prompt design, model selection, response evaluation, guardrails, context handling, and performance optimization.
- Apply Retrieval-Augmented Generation (RAG), embeddings, vector search, function calling, tool use, and agentic workflow concepts.
- Collaborate with Techno-Functional developers to define AI solution designs, integration approaches, APIs, data flows, authentication, and security boundaries.
- Connect AI solutions to structured and unstructured enterprise data sources while considering data quality, permissions, sensitivity, and governance requirements.
- Produce technical documentation including architecture notes, integration specifications, prompt libraries, model evaluation notes, and operational runbooks.
- Embed responsible AI principles, privacy, compliance, security, and risk considerations into AI solution design and delivery.
- Support model and prompt evaluation, hallucination control, access control validation, data leakage prevention, and safe-use guidance.
- Contribute to AI governance artefacts, standards, reusable patterns, and technical controls for enterprise AI adoption.
- Work with business stakeholders to understand pain points, assess AI feasibility, refine requirements, and translate business needs into technical AI solutions.
- Support discovery workshops, solution demos, user testing, adoption activities, and continuous improvement cycles.
- Balance technical feasibility, business value, user experience, delivery effort, and operational sustainability when shaping AI use cases.
- Apply software engineering practices including version control, code review, testing, environment management, deployment discipline, and ongoing monitoring.
- Evaluate AI outputs using defined quality criteria, feedback loops, test datasets, prompt regression checks, and business acceptance measures.
- Stay current with developments across Copilot, OpenAI, Claude, Azure AI, GenAI frameworks, and emerging enterprise AI patterns.
Requirements
- 5+ years of technology delivery or software engineering experience with hands-on exposure to AI, automation, data, or enterprise application development.
- Practical experience designing or developing AI-enabled solutions using LLMs, APIs, prompt engineering, workflow automation, or intelligent assistants.
- Strong understanding of Generative AI concepts, model behaviour, prompting techniques, grounding, evaluation, limitations, and responsible AI considerations.
- Ability to translate business requirements into technical designs, prototypes, production-ready AI features, and measurable business outcomes.
- Working knowledge of APIs, JSON, authentication concepts, secure integration patterns, data handling, and software development lifecycle practices.
- Strong analytical, troubleshooting, communication, and documentation skills.
- Ability to explain technical AI concepts to non-technical stakeholders.
- Hands-on experience with Microsoft 365 Copilot, Copilot Studio, Azure AI Foundry / Azure Open AI, or comparable enterprise AI platforms.
- Experience with OpenAI / ChatGPT, Claude, embeddings, vector databases, RAG architectures, LangChain / Semantic Kernel, or agentic AI frameworks.
- Experience integrating AI solutions with Microsoft 365, SharePoint, Teams, Power Platform, Dynamics 365, Salesforce, ERP, ITSM, or other enterprise systems.
- Knowledge of data governance, privacy, security, access control, content classification, and enterprise compliance requirements.
- Experience in real estate, leasing, asset management, customer experience, or other business domains relevant to enterprise operations.
- Cloud, AI, Agile, or software engineering certifications such as Microsoft AI / Azure certifications, Scrum, SAFe, or equivalent credentials.
- Consulting, product delivery, or client-facing experience delivering AI, automation, or digital transformation solutions.
Skills
- AI
- Automation
- Data
- Enterprise Application Development
- LLMs
- APIs
- Prompt Engineering
- Workflow Automation
- Intelligent Assistants
- Generative AI
- Model Behaviour
- Grounding
- Evaluation
- Responsible AI
- JSON
- Authentication
- Secure Integration Patterns
- Data Handling
- Software Development Lifecycle
- Analytical Skills
- Troubleshooting
- Communication Skills
- Documentation Skills
- Microsoft 365 Copilot
- Copilot Studio
- Azure AI Foundry
- Azure Open AI
- OpenAI
- ChatGPT
- Claude
- Embeddings
- Vector Databases
- RAG Architectures
- LangChain
- Semantic Kernel
- Agentic AI Frameworks
- Microsoft 365 Integration
- SharePoint Integration
- Teams Integration
- Power Platform Integration
- Dynamics 365 Integration
- Salesforce Integration
- ERP Integration
- ITSM Integration
- Data Governance
- Privacy
- Security
- Access Control
- Content Classification
- Enterprise Compliance
- Real Estate
- Leasing
- Asset Management
- Customer Experience
- Enterprise Operations
- Cloud Certifications
- AI Certifications
- Agile Certifications
- Software Engineering Certifications
- Microsoft AI Certifications
- Azure Certifications
- Scrum
- SAFe
- Consulting
- Product Delivery
- Client-Facing Experience
- Digital Transformation
Experience Level
- 5+ years
Education Level
- Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, Information Technology, or a related field.
Benefits
- Visa
- Health Insurance
- End of Service Benefit
- Annual Flight