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About the Role

As the Security Officer, you will oversee security throughout the casino, ensuring guests and employees are secure and protected. You will protect the company from theft and/or fraud while delivering a rock-solid commitment to customer service. You will be aware of gaming operations and work under provincial gaming regulations, complying with all applicable laws, policies, and procedures.

Responsibilities

Maintain a presence on the gaming floor and respond to guest inquiries quickly.
Control access to the facility and sensitive areas.
Monitor alarm panels and control/issue keys.
Write reports, maintain a daily log, and conduct investigations.
Provide First Aid and medical attention as required.

Requirements

Minimum 6 months of experience in a security role.
Proven, high level of customer service.
Detail-oriented and organized.
Solid analytical and communication skills, both written and verbal.
Current First Aid/CPR certification.
Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
Sensitive in dealing with people and proactive in providing solutions.
Good judgment and understanding of casino operations.
Experience with computers and surveillance equipment.
Ability to stand and walk for long periods.
Capacity to physically restrain and secure individuals using prescribed techniques.
Social perceptiveness and good vision to identify people.
Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start in B.C.
ProTect and Deal Us Security Staff Training program completion within 30 days of start in Alberta.
Completion of Serving It Right (BC)/ Proserve (Alberta)/ Smart Serve (Ontario) certificate prior to start date.

Skills

Customer service
Analytical skills
Communication skills
Computer skills
Surveillance equipment operation

Work Type

Part-Time
Permanent
Flexible hours
Evenings
Weekends

Experience Level

Minimum 6 months experience in a security role

Education Level

Current First Aid/CPR certification
Gaming Security Officer (GSO) training/exam
BC Security License
Serving It Right (BC)/ Proserve (Alberta)/ Smart Serve (Ontario) certificate

Salary/Compensations

$22.74/hr
$25.27/hr after 1 year

Benefits

Full benefits package for full-time employees
Retirement savings plan
Family and friends discounts on travel, tech, food, beverage, and fitness

About the Company

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada.
Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people.
Gateway has diversified and expanded its product offering, including developing proprietary casino and restaurant brands.
Gateway celebrated 25 years in the business of gaming and entertainment in Canada in 2017.

Equal Opportunity

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service.
We are committed to providing an inclusive and barrier free candidate experience and work environment.
If you require accommodation at any point during the recruitment and selection process, please let us know.