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About the Role
Dal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join their team. This role is responsible for providing support to walk-in customers, processing sales transactions, and performing material handling duties including receiving, loading/unloading, order fulfillment, and inventory checks. The position may involve daily use of forklift and/or crane equipment.
Responsibilities
- Serves walk-in customers, assists with order requirements, answers inquiries, provides samples, and offers selection assistance.
- Completes sales transactions and accepts payments.
- Addresses and resolves customer complaints, including returns and order errors.
- Processes payments and receipts, reconciles DSRs and cash box, prepares bank deposits, and balances the petty cash box.
- Prepares various performance reports, updates customer master files, and creates vendor orders.
- Enters customer orders, creates plant/RDC orders, and completes stock replenishment orders.
- Prepares sales slips and produces daily sales reports.
- Pulls and assembles customer orders.
- Checks outbound orders for accuracy and completeness.
- Conducts inventory stock checks, restocks and labels vendor products, and maintains displays.
- Moves, stores, and replenishes material.
- Conducts daily cycle counts.
- Receives and unloads inbound material.
- Processes inbound shipments and stocks material.
- Processes customer returns and notifies management of damaged shipments for freight claims.
- Operates crane forklift equipment.
- Maintains a clean and organized facility through sweeping, trash removal, restroom cleaning, and general office maintenance.
- Maintains a safe working environment by obeying safety rules and reporting accidents and unsafe conditions.
Requirements
- High school diploma or equivalent experience.
- 1+ years of customer service experience.
- 1+ years of warehouse experience.
- Forklift experience.
- Ability to regularly lift 15-30 lbs.
- Ability to safely lift up to 70 lbs at certain times.
- Team lift required for items longer than 36 inches or more than 70 lbs.
Skills
- Organization
- Math
- Time management
- Computer skills
- Detail-oriented
- Customer service
- Safety conscious
Location
- United States
Work Type
- Full-time
Experience Level
- 1+ years
Education Level
- High school diploma or equivalent experience
Salary/Compensations
- $18.08/hr - $22.60/hr
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
- Career opportunities
- Environment of creativity and growth
About the Company
- Dal-Tile is the largest manufacturer of tile and natural stone in the United States and a subsidiary of Mohawk Industries.
- They offer a family-friendly work environment, a commitment to promoting from within, unique benefits, and support for a productive life outside of work.
- Dal-Tile is a proud supporter of our U.S. military, veterans and their families.
Equal Opportunity
- Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
- Active military, transitioning service members and veterans are strongly encouraged to apply.