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About the Role
The Inside Sales Representative (ISR) position is responsible for driving incremental sales revenue for assigned sales territories and supporting the increased sales productivity of assigned Outside Sales Representatives (OSR). The ISR will identify new prospective customers, reactivate dormant accounts, and handle sales inquiries and customer assistance requests.
Responsibilities
- Identify and call prospects in designated market areas to qualify and drive leads and explain products and services offered, including cold calling.
- Deliver sales leads to the Outside Sales team and close sales leads directly when possible.
- Demonstrate added-value approach to customers by identifying appropriate solutions based on an understanding of their needs.
- Contact dormant accounts in designated market areas to reintroduce and explain products and services offered.
- Understand reasons for dormant accounts becoming inactive and develop plans with Sales and Branch staff to generate new business.
- Assist OSR’s with customer quote requests, engineering requests, orders, contracts, billing disputes, and problem-solving.
- Handle sales inquiries and customer assistance requests.
- Support customer retention strategies and plans.
- Coordinate internally to expedite sales process.
- Keep management informed of all activity, including timely preparation of reports.
- Promote internal and external customer service excellence.
- Adhere to and uphold safety standards.
- Work closely with Support, Management, Project Management team, Construction and Operations, and Business Development.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree or equivalent combination of education and experience.
- 1-2 years’ business-to-business Inside Sales/Customer Service experience.
- Demonstrated ability to work in a fast-paced, team-oriented, customer-focused environment.
- Demonstrated success cold calling, reactivating dormant accounts, and in engaging prospects and customers.
- Outstanding listening and communication skills.
- Software literate and ability to learn new software quickly.
- Analytical capabilities to interpret data, generate reports, and understand full external and internal sales and customer service processes.
- Ability to ensure proper need assessments, planning, and account qualification at all prospect levels.
- Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required.
- Some roles may require driving for long periods, loading/unloading heavy equipment, performing work in extreme weather conditions, and/or night and weekend work.
- All duties must be performed according to Sunbelt’s safety policies and guidelines.
Skills
- Sales
- Customer Service
- Cold Calling
- Account Management
- Communication Skills
- Analytical Skills
- Problem-Solving
Location
- National
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- Bachelor's Degree
Salary/Compensations
- $46,000.00 - $63,250.00
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Enhanced Vacation Time based on Years of Service
- 5 Paid Sick Days
- Tuition Reimbursement
- RRSP Matching
- Tool and Boot Allowance
- Career development and advancement
- Employee Assistance Program
- Company vehicle
- Robust commission plan
About the Company
- Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.
- We offer a vast fleet of equipment and pride ourselves on our expertise and service.
- We invest in our workforce and provide competitive benefits and extensive on-the-job training.
- As a highly successful national company, we are constantly looking for talented individuals to support our growth.
Equal Opportunity
- Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground.
- Sunbelt Rentals supports service members. Veterans encouraged to apply.