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About the Role

The Toronto Cricket Skating and Curling Club is seeking a Part-time Front Desk Receptionist to join their Admin. Department. This role is crucial for creating a positive first impression for members and guests, representing the Club professionally, and ensuring effective communication.

Responsibilities

Create a welcoming environment by greeting members and guests, and managing phone calls.
Maintain up-to-date knowledge of Club departments, events, and bookings via Northstar to assist members.
Assist members with appointment booking and cancellation, and manage rain-out blockages and messages through Northstar.
Support Club communications by handling mail and maintaining Club information.
Monitor Club entry using fob access and guest registration, record unauthorized entries, and communicate guest arrivals.
Liaise with departments to address member service requests, such as maintenance or housekeeping.
Contact departments regarding changes in members' financial status and charging eligibility.
Monitor security cameras and report suspicious activities to the Duty Manager.
Collaborate with the Duty Manager for emergency announcements and handle emergency calls.
Log and turn over lost property to the designated area daily.
Work in compliance with the Occupational Health & Safety Act (OHSA) and Club safety policies.
Conduct self in alignment with the Well Played service model (Prompt, Personalized, Polite).

Requirements

Some post-secondary education required, preferably in hospitality or a related program.
Standard First Aid and CPR/AED certification is an asset.
2-3 years of experience in a private club or similar environment is preferred.
Working proficiency in Microsoft Excel, Word, and Outlook is required.
Office equipment and computer literacy in a professional setting is required.
Knowledge in Northstar or similar club management software is an asset.
Ability to interpret and implement policies in a customer-centric context.
Excellent written and oral communication skills.
Ability to multitask, prioritize requests, and handle interruptions effectively.

Skills

Microsoft Excel
Microsoft Word
Microsoft Outlook
Office equipment operation
Computer literacy
Northstar or similar club management software
Policy interpretation and implementation
Customer-centric approach
Written communication
Oral communication
Multitasking
Prioritization
Handling interruptions

Location

North Toronto

Work Type

Part-time

Experience Level

2-3 years

Education Level

Some post-secondary education

About the Company

The Toronto Cricket Skating and Curling Club is a family-oriented private Club with a mission to deliver exceptional experiences through a warm and welcoming culture.
The Club's vision is to be the private athletic and social club of choice in Toronto.
Core values include Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun.
Located in North Toronto, the Club serves over 4,000 members and is active in the local social and sporting community.

Equal Opportunity

Toronto Cricket Skating & Curling Club is an equal opportunity employer committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’).
Accommodation is available during the recruitment process upon notification to Human Resources (hr@torontocricketclub.com).
The Club utilizes AI-assisted tools for application screening and ranking, with final review by the hiring team.