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About the Role

The Library Operations Officer plays a key role in ensuring visitors, readers, researchers, and colleagues receive a professional and welcoming service. This role combines front-of-house responsibilities with operational support, events assistance, and collections-related administrative work, helping to ensure the Library remains accessible, efficient, and welcoming.

Responsibilities

Providing a welcoming front-of-house service, responding to enquiries in person, by telephone and by email.
Supporting readers, visitors and researchers by directing enquiries and helping them access Library services.
Managing reception duties and contributing to the smooth running of public and staff spaces.
Receiving, sorting and distributing incoming and outgoing mail and deliveries.
Acting as a professional and helpful first point of contact for the Library.
Supporting the preparation and delivery of events, visits, meetings and public programmes.
Arranging room layouts and preparing spaces for different types of activity.
Setting up and supporting the use of audiovisual equipment, signage and event materials.
Assisting with refreshments and liaising with catering colleagues and suppliers where required.
Helping ensure spaces are ready for use before events and returned to an appropriate standard afterwards.
Retrieving, issuing, tracking and returning collection material, files and deeds in accordance with agreed procedures.
Maintaining accurate records across physical and digital systems.
Supporting the transfer, storage, movement and management of collection material.
Assisting with stocktaking, location checking and other collection management activities.
Responding to routine enquiries and helping colleagues identify relevant information or services.
Contributing to improvements in operational processes, procedures and services.
Work in accordance with Library policies, relevant legislation and established procedures.
Contribute to a working environment characterised by respect, collaboration, compassion, integrity and a shared commitment to excellent service.
Promote and maintain a strong safeguarding culture in relation to children and vulnerable adults.
Undertake other duties reasonably required and consistent with the nature and level of the role.

Requirements

Experience of delivering excellent customer service in a public-facing environment.
Experience of supporting the day-to-day operation of a service, department or organisation, including accurate administrative and record-keeping work.
Strong organisational skills, with the ability to manage competing priorities and maintain attention to detail.
Excellent interpersonal and communication skills, with the ability to collaborate closely and interact professionally with a wide range of people.
Confidence using office software and digital systems, together with the ability to learn new platforms and processes.
The ability to work both independently and collaboratively, using sound judgement and a proactive approach to problem-solving.
A flexible and practical approach to work, including supporting events, handling materials and undertaking a range of operational tasks.
A commitment to providing an inclusive, welcoming and professional service.
Experience working in a library, archive, museum, heritage or cultural organisation.
Experience supporting events, hospitality or visitor services.
Experience using records management, collections management or archive management systems.
Familiarity with audiovisual equipment used for meetings and events.
An interest in history, libraries, archives or cultural heritage.
A Food Hygiene and Safety qualification, or willingness to undertake training.

Skills

Customer service
Administrative work
Record-keeping
Organisational skills
Interpersonal skills
Communication skills
Office software
Digital systems
Problem-solving
Event support
Material handling
Operational tasks
Safeguarding
Audiovisual equipment operation

Location

Lambeth Palace Library

Work Type

Permanent
Full-time
On-site working
Evening working
Saturday working

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Not specified

Benefits

Annual leave starting at 25 days plus bank holidays and three additional NCI days
Family friendly policies
Wellbeing cashback scheme
Electric vehicle salary sacrifice scheme
Defined benefit pension with employer contributions of up to 18%
Generous life assurance cover

About the Company

Lambeth Palace Library is the historic library and archive of the Archbishops of Canterbury and the principal repository for the archives of the national bodies of the Church of England. Founded in 1610, it is freely open for public use and serves as a research centre specialising in church history, with wide‑ranging archive, manuscript and printed collections dating from the ninth century to the present day, including modern archives and digital records.
The Library’s vision is to collect, preserve and make accessible the memory of the Church of England, so that its history can be explored and enjoyed by all. Alongside its long‑standing strengths, the Library is developing new ways of improving access to collections and supporting research, learning and engagement.
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.
We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.
Living out our values in all that we do, we: Strive for Excellence, Show Compassion, Respect others, Collaborate, Act with Integrity.
We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you.

Equal Opportunity

We welcome applications from people of all faiths and of no faith.
We want to encourage applications from a diverse group of people who share our values.