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About the Role

Manage the Warehouse dock and check in drivers, including order/load verification, tracking open/full doors, assigning doors, contacting drivers, printing BOL’s and packing slips, communicating with CSRs, answering phone calls, and responding to emails.

Responsibilities

Provide exceptional customer service
Manage and check-in drivers efficiently and effectively
Maintain necessary records and track items such as inbounds, BOLs, packing slips, schedules and orders
Perform data entry as needed
Daily communication via telephone calls and emails to internal departments
Prioritize and multi-task client requests on a daily basis
Obtain and evaluate all relevant information to handle inquiries and complaints
Respond in a prompt and courteous manner to client requests
All other duties as assigned

Requirements

Must wear safety vest
Must be able to lift up to 50 lbs

Skills

Customer service experience
Excellent verbal and written communication skills
Ability to multi-task
Problem analysis and problem-solving
Attention to detail and accuracy
Initiative
Basic PC skills and MS Office Suite (Excel, Word, Outlook)
Ability to work in fast-paced environment
Work independently and with team in fast paced environment

Location

4900 North America Drive in West Seneca

Work Type

Monday - Friday 2:30pm-11:00pm

Education Level

High School Diploma or GED