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About the Role

Metropolitan Commercial Bank is seeking a client-focused individual with a strong technical mindset, AI fluency, and adaptive skills to join their team. This role is essential for contributing to the bank's mission and driving success through human-AI teaming and responsible technology use.

Responsibilities

Greet clients, visitors, and guests courteously and professionally, determining their purpose and directing them accordingly.
Handle security requests for visitors, including entering guests and contractors into the building portal for access.
Assist with the coordination of special events, meetings, luncheons, and other functions.
Answer, screen, and direct calls to appropriate staff, taking messages as necessary.
Receive and distribute incoming mail and packages to all staff.
Arrange for shipping of Federal Express and United Parcel Service packages, create UPS labels, and affix postage to outgoing mail.
Manage inventory of office supplies and order as required, including kitchen supplies.
Maintain the front desk, common areas, printer areas, and conference rooms in good order daily.
Order and maintain stock of office supplies and snacks, including toners for photocopiers.
Ensure printer rooms are fully stocked with supplies, copiers are working and stocked with paper, and staplers are functioning properly.
Assist the Facilities Manager with entering and resolving facilities-related requests and issues.
Provide delivery and/or pick-up coordination for mail, deliveries, and messengers when required.
Assist with all office seating moves.
Make reservations and order lunch for board meetings and client meetings.
Help guests navigate the bank's offices and supply refreshments.
Request work (Maintenance, trash pickup, temperature control, cleaning, etc.) through the building portal (Workspeed).
Manage employee onboarding and offboarding, including desk inventory and setup.
Assist the CEO with tasks and answer their phone line.
Assist the Finance department by typing up checks for mailing.
Enter facilities invoices into the A/P software platform.
Perform any related duties as assigned by the manager.
Inspect all office space upon arrival for deficiencies and address or report them.
Monitor work orders for deliverable dates and timely completion.
Perform other duties as assigned.

Requirements

High School Diploma or equivalent experience.
Minimum 1-3 years of relevant work experience.
Ability to multitask and prioritize in a corporate, business professional environment.
Clear, effective communication skills, both written and verbal.
Reliable, accountable, observant, and proactive.
Exceptional customer service and organizational skills.
Attention to detail and follow-through.
Flexible, customer-focused personality.
Ability to transition efficiently and seamlessly amongst various jobs.
Maintain relationships with various internal/external personnel.
Positive approach.
Ability to quickly learn new, specialized software.
Driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance work.

Skills

AI fluency
Adaptive skills
Customer service
Organizational skills
Attention to detail
Follow-through
Communication skills (written and verbal)
Multitasking
Prioritization
Concur (A/P software) experience is a plus

Location

New York City, NY

Work Type

Full-time
Onsite

Experience Level

1-3 years

Education Level

High School Diploma or equivalent

Salary/Compensations

$45,000 - $50,000

About the Company

Metropolitan Commercial Bank (“MCB” or the “Bank”) is a New York City–based, full-service commercial bank providing tailored banking solutions to businesses, institutions, and individuals.
Founded in 1999, MCB operates banking centers in Manhattan and Boro Park, Brooklyn, within New York City, as well as in Great Neck on Long Island, New York, and Lakewood, New Jersey.
The Bank recently expanded to Miami, Florida with their newest Brickell banking center.
Metropolitan Commercial Bank offers a comprehensive suite of commercial, business, and personal banking products and services.
The Bank has earned national recognition for its financial performance, innovation, and strategic growth.
Named one of Newsweek’s Best Regional Banks in 2024 and 2025.
Received Editor’s Choice recognition at the Banking Tech Awards USA for Digital Onboarding & Omnichannel Banking.
Earned Great Place To Work certification in 2026.
Received the Web Award Standard of Excellence for MCBankNY.com.
We are a client-focused organization that values technological innovation and excellence.
We foster human–AI teaming and strong governance to ensure technology is used responsibly and in alignment with Bank policies and procedures.

Equal Opportunity

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
MCB maintains a drug free workplace.