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About the Role
The Field Support Representative is responsible for supporting the daily operations of Managed Services locations, including copy, print, scanning production, mail operations, and billing. This role supports regional Managed Services during implementation, covers absences, and fills in for vacations across Ricoh Managed Services locations, ensuring operational objectives are met at customer sites within a geographic territory.
Responsibilities
- Maintains accurate, complete, and up-to-date Site Procedure Guides, forms, and logs.
- Collects data for monthly management reports as directed by the Site Manager/Supervisor.
- Orders paper, toner, and other office supplies.
- Assists Site Manager or Supervisor with suggestions for process and procedure improvements.
- Assists in training new and existing employees.
- Reports to and works at various Managed Services client locations within a geographic territory as scheduled.
- Processes all incoming and outgoing mail.
- Performs mailroom functions such as mail fulfillment, sorting, filing, packaging, and processing shipments.
- Files and labels documents and other materials for storage and retrieval.
- Handles shipping and receiving, including the movement of boxes and equipment.
- Provides courier service for mail and copy job pickup and delivery, both on and off campus.
- Assists in the Copy Centre, performing all functions for copy request delivery and completion, potentially using binding, folding, and laminating equipment.
- Performs scanning and indexing of client documents.
- Performs basic troubleshooting on equipment, such as paper jams.
- Performs front desk receptionist duties.
- Assists in coordinating work assignments to meet deadlines and service deliverables.
- Manages all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor.
Requirements
- High School Diploma or equivalent work experience.
- Minimum of 1 year experience working in a mail room, copy centre, or customer service.
Skills
- Experience in use of a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators, and related equipment.
- Excellent interpersonal skills with the ability to quickly develop business relationships.
- Demonstrated ability to multitask.
- Strong self-motivation to drive results.
- Excellent verbal and written communication skills.
- Basic knowledge of Microsoft Office 365 applications.
- Ability to lift to 50 lbs. as required.
Location
- Various Managed Services client locations within a geographic territory
Work Type
- Full-time
Experience Level
- 1 year experience
Education Level
- High School Diploma or equivalent
Benefits
- Medical, dental, life, and disability insurance coverage.
- Retirement plan with company matching contributions.
- Team member tuition assistance programs.
- Paid vacation time and paid holidays annually.
- Benefits to enhance health, wellness, and personal/professional development.
About the Company
- Ricoh is a team driven by passion and purpose, composed of information seekers and customer-obsessed collaborators who aspire to deliver services, solutions, and technologies that empower business success.
- Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.
- We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information to unlock the potential in every organization.
- We deliver services and technologies that inspire customer success and guide them toward a better and more sustainable future.