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About the Role
The Copthorne Tara Hotel London Kensington is seeking a Reservations Agent to serve as the primary point of contact for guests and stakeholders, ensuring friendly and professional service. This role involves accurately entering booking information into the Opera system and actively promoting room sales to maximize hotel revenue.
Responsibilities
- Operate and apply the Opera system for individual and group reservations.
- Adhere to all departmental performance standards and procedures.
- Accurately and efficiently obtain all necessary reservation information.
- Utilize thorough product knowledge when interacting with clients.
- Employ a sales attitude to identify and capitalize on sales opportunities for revenue maximization.
- Adhere to departmental telephone standards, answering and handling calls promptly.
Requirements
- Experience and knowledge of the Opera system.
- Ability to complete tasks within deadlines.
- Excellent organizational skills.
- Ability to multitask and work under pressure.
- Must be eligible to live and work in the United Kingdom.
- Must provide documented evidence of eligibility to work.
- Successful applicants will provide their right to work in the UK, verified using Trust ID Scanners and Software.
Skills
- Opera system proficiency
- Sales attitude
- Product knowledge
- Organizational skills
- Multitasking
- Working under pressure
Location
- London Kensington
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year
- Complimentary meals
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide
- 50% Food and Beverage Outlets discount
- Life Assurance
- Recommend a Friend Scheme
- Opportunities for career development and promotion
About the Company
- The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station.
- The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation.
- Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.
- Guests can sample authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.
- Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.
- In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
- Properties under the group are placed into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair.
- Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
Equal Opportunity
- We are an equal opportunities employer.
- In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom.
- Documented evidence of eligibility will be required from candidates as part of the recruitment process.
- To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.