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About the Role

The Direct Support Professional I partners with a team of skilled professionals and families to provide services that are family-driven, youth-guided, trauma-informed, and culturally competent to help youth reach their full potential. This role creates a safe, nurturing, and peaceful environment that provides opportunities for the successful development of life skills and social skills for youth and families receiving services.

Responsibilities

Provide supervision and care to individuals, assisting with daily living skills according to program standards and safety protocols.
Develop, implement, monitor, and report on treatment objectives and modalities to support individual goals.
Assess the effectiveness of individual care plans, including behavior, safety, treatment, and routine support.
Build professional relationships with peers to support individual development and success.
Provide purposeful activities based on developmental level to foster skill development for community transitions and interactions.
Monitor and document participating individuals' emotional and behavior status.
Partner with the treatment team to ensure decisions are in the best interest of the youth.
Complete all required documentation according to established policies and regulations.
Follow established procedures for passing or administering medications.
Maintain daily communication with staff, ensuring relevant behaviors and concerns are shared.
Recognize escalated youth behavior and apply crisis prevention and intervention techniques, including de-escalation and physical restraints.
Promote participant learning through reflective practice in collaboration with the treatment team.
Execute a wide variety of support tasks, including transporting for medical appointments, housekeeping, medication administration, and managing petty cash.
Execute staff training initiatives.
Transport youth as required.
Perform other duties as assigned.

Requirements

High School Diploma or GED required.
Successful completion of Approved Medication Administrative Personnel (AMAP) training within 1 year.
CPR certification required or obtained within 60 days of hire.
Unrestricted, valid NYS driver’s license for a minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards preferred.
Demonstrate emotional competence and good judgment required to build productive relationships.
Ability to complete all required documentation in a timely fashion.
Ability to recognize and address escalating and dysregulated youth behavior, and utilize training provided in behavior management and Strategies for Crisis Intervention and Prevention (SCIP).
Demonstrate problem-solving and conflict resolution skills.
Understand the importance of effective communication at all levels.
Ability to meet the highest standard for ethical and professional conduct towards all.
Must be able to work variable scheduling including evenings and weekends.
Occasional sitting (up to 4 hours).
Occasional standing (up to 1 hour).
Occasional walking (up to 2.5 hours).
Occasional driving (up to 8 hours).
Continuous balancing (up to 8 hours).
Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours).
Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis.
Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis.
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.).
Occasional exposure to change in temperature, dust, fumes, gases or chemicals.
Protective clothing or equipment as required: close toed shoes, protective shields, universal precaution PPE and gloves for toileting and food preparation.
Ability to change positions as needed.
May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor using Strategies for Crisis Intervention and Prevention (SCIP) approved techniques.

Skills

Communicates Effectively
Personal Excellence
Cultural Competence
Builds and Leverages Relationships
Optimizes Decision Making
Behavior Management
Strategies for Crisis Intervention and Prevention (SCIP)
Problem-solving
Conflict resolution
Effective communication
Ethical and professional conduct
Manual dexterity
Fine manipulation skills

Location

Central & Western New York
Prince George’s County, Maryland

Work Type

Variable scheduling including evenings and weekends

Experience Level

Based on experience

Education Level

High School Diploma or GED

Salary/Compensations

$18.50 Minimum pay rate
$24.00 Maximum pay rate

Benefits

Generous paid time off
Paid holidays
Comprehensive medical, dental and vision coverage
Flexible spending account
403(b) retirement savings plan with employer match
Employee Assistance Plan

About the Company

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community.
We provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma.
From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace.
By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity

Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people.
Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply.
Upon request, reasonable accommodations will be provided for the disabled.