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About the Role
The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand at Bloomingdales, reflecting brand values and driving sales through exceptional customer service.
Responsibilities
- Drive financial results to meet and exceed plan, including KPIs like Average Unit Sales (AUS) and Items Per Transaction (IPT).
- Lead by example on personal KPI goals and communicate goals to staff.
- Act as a specialist for retail artistry brands, demonstrating entrepreneurial spirit.
- Manage customer queries effectively and achieve positive outcomes.
- Build partnerships with Account Executive and Area Trainer for team training and development.
- Extend exceptional customer service beyond the in-store experience.
- Proactively anticipate staffing needs, including sourcing and selecting talent.
- Determine individual and team sales targets.
- Analyze business performance and plan strategy for daily business and events.
- Consistently promote the Tilbury Touch to the team and customers.
- Create and maintain a positive and collaborative team atmosphere.
- Recognize and celebrate great performance.
- Ensure the counter is customer-ready at all times.
- Maintain required inventory levels and accurate stock files.
- Control store expenses within budget guidelines.
- Implement visual merchandising, new launch displays, and collateral placement.
- Proactively suggest opportunities to drive sales.
- Schedule team to optimize coverage according to customer flow.
- Maintain excellent counter hygiene standards.
- Adhere to store standards and policies at all times.
Requirements
- Demonstrate the 5 P's: Professional, Proactive, Passionate, Prescriptive, and Potential.
- Reflect brand values and customer base.
- Maximize sales potential and ensure superior customer service.
- Anticipate needs and execute sales, events, merchandising, operations, and training.
Skills
- Sales management
- Customer service
- Team management
- Operations management
- Visual merchandising
- Inventory management
- Staff scheduling
- Talent sourcing and selection
Location
- Bloomingdales
Work Type
- Full-time
Experience Level
- Management experience
About the Company
- Charlotte Tilbury is a retail brand operating within Bloomingdales.