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About the Role
The Outbound Leasing Coordinator is responsible for converting a lottery list into qualified appointments by running a disciplined outbound cadence of calls, texts, and emails. This is a high-velocity, scripted role where success is measured by daily contact volume, first-response time, and appointments set.
Responsibilities
- Execute 45–60 meaningful outbound touches per day (calls, texts, emails, CRM notes) against an assigned segment of the lottery list.
- Sustain 10–15 live conversations per day and set 1–2 qualified appointments per day for the Intake Specialist.
- Respond to inbound leads in under 15 minutes during business hours, per the response-time SLA.
- Run an 8–12 touch nurture cadence over 21 days for every assigned name; document every touch in the CRM with disposition codes.
- Use Conifer-approved scripts, Fair Housing-compliant language, and lottery/eligibility pre-screening questions on every call.
- Schedule appointments directly into the Intake Specialist’s calendar with full lead notes attached (household size, income range, language preference, urgency).
- Confirm appointments 24 hours and 2 hours prior to reduce no-show fallout.
- Participate in the daily 15-minute pipeline standup hosted by the Community Manager.
- Escalate complex eligibility, accessibility, or compliance questions to the Community Manager.
Requirements
- High school diploma or equivalent.
- 1+ year of outbound calling, scheduling, sales development, or customer service experience.
- Demonstrated comfort with high-volume phone and text outreach (50+ calls/day).
- Strong written communication; professional phone presence.
- Reliable broadband internet (minimum 50 Mbps), quiet work environment, USB headset.
- Comfort with CRM software, scheduling tools, and standard productivity software.
- Ability to work scheduled evening shifts on a rotation to extend response coverage.
- Prior leasing, apartment marketing, or call-center experience.
- Familiarity with affordable housing, LIHTC, Section 8, or HCR-administered programs.
- Experience with lead-management platforms (Yardi RentCafé, Knock, Entrata, or comparable).
Skills
- Outbound calling
- Scheduling
- Sales development
- Customer service
- Written communication
- Phone presence
- CRM software
- Scheduling tools
- Productivity software
- Lead-management platforms
Location
- Yonkers, NY
Work Type
- Full-time
- Temporary
- Remote
Experience Level
- 1+ year of experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $21.00 - $24.00 per hour
Benefits
- Ongoing training and development
- 13 holidays
- 15 days paid time off
- 401K with company match
- Medical
- HSA
- Dependent care Flex account
- Dental
- Vision
- Company-paid life insurance
- Company-paid short-term disability insurance
- Company-paid long-term disability insurance
- Wellness program
About the Company
- For 50 years, Conifer Realty has developed, owned, and managed nearly 13,000 apartments across 150+ communities.
- Our 500-member team shares one mission: to create affordable, thriving, and sustainable communities where people feel they belong.
Equal Opportunity
- Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.