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About the Role

The Airport Shuttle Supervisor is responsible for coordinating, executing, and reporting daily operations of the shuttle bus service, while providing direction, motivation, and guidance to Bus Operators and Fueler/Cleaners.

Responsibilities

Conducts quality improvement inspections within assigned areas of responsibility.
Ensures safety and satisfaction levels are meeting and/or exceeding expectations.
Assures the highest quality of customer satisfaction.
Assists with Training and Development.
Provides guidance to Bus Operators and Fueler/Cleaners.
Monitor the rotation of buses in service.
Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
Leads and participates in a team to ensure the successful operation of the shuttle bus service.
Conduct safety observations.
Complete daily operational reports.
Report performance issues to Management.
Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.
Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Capability of working various shifts as Operations is 24/7.
This position requires implementing corrective action in cases of team member disciplinary issues, ensuring that necessary measures are taken to address performance or conduct concerns effectively.
Provides leadership and direction to team members.
Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors.
Provides positive coaching to team members.
Assists with the training of team members.
Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules.
Reports damaged, broken and out of work features/items.
Coordinate scheduling for extra service requests by client.
Oversees and performs additional service requests.
Provides training to all new team members.
Attends and participates in all meeting and training sessions.
Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.
Performs all tasks and duties required of your team.
Assign buses to Bus Operators.
Assign tasks to Fueler/Cleaners.
Complete required reports.
Email communications.
Can be positioned at Dispatch or in the Field.
Miscellaneous duties as assigned.
Ability to work in various weather conditions.

Requirements

Must have a valid CDL A/B with Passenger Endorsement.
Customer Service Experience.
1 year of similar work experience.
Previous dispatch and supervisory experience.
Must be able to work flexible shifts including overnights and weekends.

Skills

Dispatch
Supervisory
Customer Service
Communication

Work Type

24 hour business
Flexible shifts
Overnights
Weekends

Experience Level

1 year of similar work experience
Previous dispatch and supervisory experience

Salary/Compensations

$31.04 per hour

Benefits

Comprehensive benefits package

About the Company

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions.
Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution.
With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.
Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
ABM: Driving possibility, together.

Equal Opportunity

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status.
ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.
ABM participates in the U.S. Department of Homeland Security E-Verify program.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.