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About the Role

As an Account Manager for Base44, an AI-powered software development platform recently acquired by Wix, you will manage business customers, nurture partnerships, ensure platform value realization, champion customer success, and identify growth opportunities. This role is for a customer-centric professional in a fast-paced, entrepreneurial environment, focused on building relationships that drive satisfaction and business expansion. You will play a foundational role in scaling the business, advocating for customers, and shaping a best-in-class customer experience.

Responsibilities

Own and nurture relationships with business customers, serving as their primary point of contact and trusted advisor.
Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform.
Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells.
Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention.
Translate customer feedback and needs into actionable insights for product, engineering, and leadership teams.
Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience.
Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives.
Use AI tools proactively to enhance productivity, from drafting communications and synthesizing customer insights to building lightweight internal tools.
Maintain and continuously improve operational processes by building automations, templates, and AI-powered workflows.
Help define the operating motion from day one by establishing scalable playbooks, tooling, and AI-assisted processes.

Requirements

4+ years of account management or customer success experience in a B2B technology company, preferably a startup.
Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors.
Proven track record of driving account growth, renewals, and customer satisfaction.
Exceptional communication, presentation, and relationship-building skills.
Strong problem-solving abilities and a passion for helping clients achieve their goals.
Organized, proactive, and comfortable operating in a high-growth, fast-changing environment.
A builder's mindset: comfortable experimenting with AI tools, automating repetitive tasks, and creating systems.

Skills

AI tools
Automation
Customer relationship management
SaaS
AI
Developer tools
ML

Location

New York

Work Type

In-person
Hybrid

Experience Level

4+ years

Salary/Compensations

$110,000 - $130,000

Benefits

Company RSUs
Comprehensive health & life benefits including fully covered medical, dental and vision.
Generous and flexible time off
Emotional and mental health support programs
Allowances supporting nutrition, fitness and productivity
401K matching, with no vesting period
Equity & ESPP
Restricted share units (RSUs)

About the Company

Base44 is an AI-powered platform that allows anyone to create custom software applications using natural language, without traditional coding.
We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.

Equal Opportunity

Wix is proud to be an equal opportunity employer.
Wix was built around the idea that everyone has the right to be successful, online.
This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.