Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Travel Agent Emergency Service (m/w/d) role.
Rezi rewrites your resume against https://www.aerticket.de/'s job description. Free.
Tailor your resume to this Travel Agent Emergency Service (m/w/d) role.
Rezi rewrites your resume against https://www.aerticket.de/'s job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Travel Agent Emergency Service (m/w/d) posting at https://www.aerticket.de/ — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Travel Agent Emergency Service (m/w/d) posting at https://www.aerticket.de/ — free, in seconds.
About the Role
In our 24/7 Emergency Service, you will support business travelers worldwide with short-notice changes, emergencies, and complex travel requests, ensuring challenges are turned into successful solutions. You will be the first point of contact for business travelers on our international emergency hotline during urgent travel situations.
Responsibilities
- Handle flight bookings, rebookings, cancellations, and reissues using various GDS and online booking systems.
- Ensure compliance with agreed customer service levels and maintain high service quality.
- Manage ticketing and invoicing within our in-house mid-office system.
- Process customer complaints and find professional solutions.
- Analyze error sources and continuously improve processes in collaboration with quality management.
- Support the sustainable maintenance and expansion of our operational standards and quality requirements.
Requirements
- Completed vocational training in tourism, e.g., as a tourism clerk or travel agent.
- Several years of experience in business travel management or customer service for business clients.
- Very good knowledge of the airline industry and in-depth fare knowledge (e.g., Corporate Fares, Seaman Fares, or Round-the-World fares).
- Very good Amadeus skills; experience with Sabre, Galileo, or Farelogix is a plus.
- Independent, structured, and solution-oriented way of working.
- Enjoy questioning processes and actively driving improvements.
- Confident use of Microsoft Office applications.
- Very good written and spoken German and English skills.
- Willingness to work shifts, including weekends and holidays. Home office assignments are possible.
Skills
- Amadeus
- Sabre
- Galileo
- Farelogix
- Microsoft Office
- Business Travel Management
- Customer Service
- Airline Industry Knowledge
- Fare Knowledge
Location
- Berlin
- Remote
Work Type
- Shift Work
- Home Office
Experience Level
- Multiple years of experience
Education Level
- Completed vocational training in tourism
Benefits
- Flexible home office arrangement
- Up to 30 days of Workation per year
- Free, freshly cooked lunch (organic and regional) in the company canteen
- Central office location in Berlin Kreuzberg
- Monthly public transport subsidy of 50 Euros
- Company pension scheme contribution
- Weekly massage service (with employer contribution)
- Numerous team and company events
- Industry-standard discounts for travel
- Opportunities to contribute to sustainability initiatives
About the Company
- The AERTiCKET Group is one of the world's largest full-service consolidators and independent business-to-business service providers for scheduled flights.
- We are partners to airlines and service providers for travel agencies, tour operators, cooperatives, and portals.
- Our experienced fare specialists are available to our customers 24/7, 365 days a year.
- We develop state-of-the-art booking technologies for the future of the travel industry, providing a decisive competitive advantage.
- Our group employs approximately 850 people from 28 nations at 40 locations worldwide.
- In Germany, besides our headquarters in Berlin-Kreuzberg, we have offices in Frankfurt/Main, Hanover, Hamburg, and Saarlouis.