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About the Role
We are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. The position is primarily backend-focused, with occasional direct interaction with customers to support issue resolution.
Responsibilities
- Provide Level 3 application support for enterprise systems
- Lead investigation and resolution of complex production issues
- Analyze and optimize existing SQL queries, stored procedures, and indexes
- Perform controlled data validation and corrections in SQL Server
- Diagnose issues across the full application stack — SQL Server, .NET, and React
- Monitor application and database performance and drive root cause analysis
- Partner with development teams on defect resolution and long-term fixes
- Occasionally engage with customers to clarify issues and communicate resolutions
- Document root causes, permanent fixes, and support procedures
Requirements
- 3+ years of experience in application or production support, including Level 3 responsibilities
- Strong hands-on experience with Microsoft SQL Server
- Advanced SQL troubleshooting and performance tuning skills
- Experience reviewing execution plans and optimizing existing database objects
- Exposure to .NET and React applications, with the ability to read code, trace stack traces/logs, and isolate issues.
- Strong understanding of application architecture, data flows, and integrations
- Proven ability to independently resolve complex technical issues
- Strong analytical, communication, and problem-solving skills
- Experience supporting enterprise or SaaS applications
- Familiarity with Azure environments
- Experience with New Relic or similar application performance monitoring tools
- Experience using AI-assisted development tools such as Cursor, Claude, or GitHub Copilot
Skills
- SQL Server
- SQL troubleshooting
- Performance tuning
- .NET
- React
- Application architecture
- Data flows
- Integrations
- Analytical skills
- Communication skills
- Problem-solving skills
- Azure
- New Relic
- AI-assisted development tools
Location
- Raleigh
Work Type
- Hybrid
Experience Level
- 3+ years
Benefits
- Health, dental, and vision insurance
- Short-Term Disability & Life Insurance
- 401(k) with a generous employer match
- Flexible vacation and PTO
- Paid holidays plus a floating holiday
- Paid volunteer time
- Employer-paid monthly parking
About the Company
- We believe great work starts with taking great care of our people.
- A beautiful, modern office in downtown Raleigh
- Monthly team socials and regular celebrations
- Quarterly all-hands meetings
- A culture rooted in recognition, collaboration, and growth
- Smart, kind, and genuinely fun people who care about their work - and each other
Equal Opportunity
- Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.