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About the Role
Drive SaaS revenue growth through proactive customer engagement, leveraging data insights to identify upsell opportunities and mitigate churn risks. Provide strategic guidance and product knowledge to help customers unlock value and achieve success.
Responsibilities
- Drive customer engagement by building and nurturing scalable relationships, understanding client finance goals, and guiding them to activate spend management features.
- Identify new business opportunities and product/feature optimization initiatives to increase value for existing accounts.
- Achieve and monitor revenue trajectory using KPIs such as spend engagement, SaaS uplift, and renewals.
- Act as a Product ambassador by communicating client feedback and advising on current and future product features.
- Continuously improve the client journey to increase customer satisfaction and long-term retention.
Requirements
- Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in English (C2).
Skills
- Customer obsessed
- Commercially minded
- Clear communicator
- Analytical mindset
- Expert Operator
Location
- Europe
Work Type
- Full-time
Benefits
- Top-of-market compensation package, including equity.
- Vibrant offices that fuel collaboration and connection over weekly breakfasts and Friday demos.
- 20 days “work from abroad”.
- 600EUR/GBP Learning & Development Budget.
- Other local benefits.
About the Company
- Moss is the Finance AI platform for Europe's mid-sized businesses, providing real-time visibility and control over spend.
- Automates card issuing, invoice management, and expenses to simplify financial workflows.
- Founded in Berlin, used by over 10,000 businesses.
- Operates in Germany, the Netherlands, the UK, and other EU markets.
- Closed a €35 million Series C, crossing a €1 billion valuation, becoming a European fintech unicorn.
- Backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star.
- A team of 300+ people from 50+ nationalities across 5 offices in Europe.
- Hires, rewards, and grows people based on Moss DNA: playing to win, obsessing over quality, winning as One Moss.