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About the Role
As an AMS Project Manager, you will lead the delivery of Application Management Services (AMS) for large enterprise clients. You will be responsible for managing transitions, overseeing service operations, and driving continuous improvement initiatives to ensure service excellence, operational stability, and customer satisfaction.
Responsibilities
- Lead the delivery of Application Management Services (AMS) for enterprise clients.
- Drive service transitions, ongoing operations, and continuous service improvement initiatives.
- Manage and coordinate customer stakeholders, partners, and global delivery teams.
- Improve service quality through SLA and KPI management.
- Promote operational excellence through process optimization, automation, and modernization initiatives.
Requirements
- 5+ years of experience in Application Management Services (AMS), application support, or IT operations and maintenance
- 3+ years of experience in project management or service delivery management
- Strong customer-facing and stakeholder management skills
- Proven ability to lead service delivery and coordinate cross-functional teams
- Fluent Japanese communication skills, with the ability to effectively engage with customers and stakeholders
- Experience with ITIL-based service management
- Experience working with global or offshore teams
- Knowledge of ServiceNow, cloud, or enterprise applications
- Experience in automation, DevOps, SRE, AIOps, or Generative AI
- Business-level English skills
Skills
- Application Management Services (AMS)
- Application support
- IT operations and maintenance
- Project management
- Service delivery management
- Customer-facing skills
- Stakeholder management
- Service delivery leadership
- Cross-functional team coordination
- SLA management
- KPI management
- Process optimization
- Automation
- Modernization
- ITIL
- ServiceNow
- Cloud
- Enterprise applications
- DevOps
- SRE
- AIOps
- Generative AI
Work Type
- Hybrid
Experience Level
- 5+ years of experience in Application Management Services (AMS), application support, or IT operations and maintenance
- 3+ years of experience in project management or service delivery management
Benefits
- Be Well programs designed to support financial, mental, physical, and social health
- Access to cutting-edge learning opportunities
- Certifications with Microsoft, Google, and Amazon
- Coaching
- Hands-on experiences
About the Company
- Kyndryl runs and reimagines the mission-critical technology systems that drive advantage for the world’s leading businesses.
- We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
- Our culture focuses on kinship, strong bonds with each other, customers, and communities.
- We focus on ensuring all Kyndryls feel included and welcome people of all cultures, backgrounds, and experiences.
- We believe in growth and are excited to see what you can bring.
- Employee feedback indicates that belonging is the number one driver of employee engagement.
- A sense of belonging—being a valued, respected, trusted member of the team—is fundamental to our culture and fuels great experiences for our customers.
- We are dedicated to welcoming everyone into our company, enabling you to thrive and contribute to our culture of empathy and shared success.
Equal Opportunity
- We welcome people of all cultures, backgrounds, and experiences.
- Even if you don’t meet every requirement, we encourage you to apply.
- Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.