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About the Role

As a Hard Goods Associate, you will engage customers in various departments, drive sales, and enhance the customer experience. This role supports front-end operations, ensures merchandise presentation, and requires product knowledge and collaboration.

Responsibilities

Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
Focus on building lasting relationships that keep the Customer coming back.
Seek out and engage Customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories).
Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. and assist when needed.
Assist in keeping Hard Goods areas (Simulators, Putting Green, and Accessories) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational.
Maintain the Hard Goods area in a clean, professional presentation at all times.
Demonstrate in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.
Execute proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
Assist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance.
Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Requirements

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Must be able to maintain flexible availability, including nights, weekends, and holidays.
Ability to quickly learn business acumen with appropriate training.
Demonstrate strong self-accountability and a proactive drive for results.

Skills

Strong listening and interpersonal skills.
Good verbal and written communication skills.
Ability to communicate cross-functionally.
Basic computer skills with a working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.

Location

Onsite

Work Type

Full-time

Experience Level

Retail sales, customer service or similar experience preferred.

Education Level

High School Diploma or equivalent.

Salary/Compensations

15.00 - 17.00 USD Hourly

About the Company

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business.
As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization.
Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Equal Opportunity

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status.
Employment discrimination isn’t just unlawful, it violates our policies and is not who we are.
Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department.
The law and our policies prohibit retaliation against anyone for making such a report.