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About the Role

The Shift Lead directs daily store team member activities in the absence of management, ensuring smooth store operations, protecting assets, and upholding customer service standards.

Responsibilities

Open and close the store according to established procedures.
Direct and monitor daily activities of store team members.
Communicate with customers in a friendly and courteous manner.
Resolve customer complaints, including exchanges and refunds.
Document complaints and take follow-up steps to correct the source.
Conduct front-end administrative procedures, including cash handling and gift card sales.
Complete electronic store reports and report results to Store Manager.
Perform cashier and stocking duties as needed.
Escalate employee issues to Store Manager or District Manager.
Respond promptly to vendors and receive loads/deliveries.
Stock inventory, including produce, meat, and dairy.
Ensure store compliance with health and safety standards.
Handle emergency management procedures, such as evacuations.
Protect company property, funds, and merchandise.
Ensure loss prevention procedures are followed daily.
Maintain store sanitation and cleanliness.
Serve as the first contact for media and regulatory visitors, referring them to the Store Manager.
Participate in interviewing processes without making hiring decisions.
Perform other duties as assigned, including working in other departments.

Requirements

Must be 18 years of age or older.
High School diploma or equivalent required.
Comprehensive product knowledge and ability to train team members.
Previous training/supervisory experience is a plus.
Company work history will be strongly considered.
Proficiency in basic math skills required.
Must be able to read, write, and speak English.
Demonstrate effective oral and written communication and interpersonal skills.
Language proficiency in Spanish or other languages is a plus.
Must be dependable and flexible.
Ability to travel to multiple work locations.
Excellent customer service, teamwork, and problem-solving skills.
Must adhere to uniform dress code.
Requires the ability to reach, bend, balance, lift and transport objects weighing 20-50 lbs repeatedly; at times, product weight may reach 50-80 lbs.
Must have the ability to stand, walk, and/or move about for extended periods.
Requires the ability to push, pull, grasp, twist, and use sawing motions for extended periods.
Regularly works in freezers, coolers, refrigerators, inside and outside the store in all weather conditions, and inside delivery trucks.

Skills

Product knowledge
Training
Supervisory experience
Basic math skills
Oral communication
Written communication
Interpersonal skills
Customer service
Teamwork
Problem-solving
Collaboration
Action-oriented
Drives results
Effective communication

Location

Multiple work locations

Work Type

Full-time
Part-time

Experience Level

Previous training / supervisory experience a plus

Education Level

High School diploma or equivalent required

Benefits

Health and welfare benefits for full-time or those averaging 30+ hours/week
Paid Time Off
Medical Insurance
Vision Insurance
Dental insurance
Employee Assistance Programs
Team Member Referral Program
Wellbeing Program
Career development opportunities

About the Company

Ability to demonstrate, understand and apply our workplace values.
Simplicity (operate) – the drive to identify root cause and innovate to remove complexity to deliver the best outcome.
Heart (emotion) – the passion that drives you to get up every day and work hard to strive for excellence.
Performance Excellence (mindset) – clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability.
Respect (philosophy) – taking pride in being inclusive and treating everyone who comes through the doors with respect.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
All qualified applicants, regardless of personal characteristics, are encouraged to apply.