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About the Role
As a Mission Operations Manager, you will solve the execution problems that determine whether we win. You'll represent Mission and embed with cross-functional teams to understand how work actually gets done, identify where execution breaks down, and build systems that allow the organization to move faster. This is an operator role where you'll translate strategy into execution, create clarity from ambiguity, and remove friction before it impacts our customers.
Responsibilities
- Design and continuously improve scalable workflows across demonstrations, deliveries, customer onboarding, training, resource planning, approvals, and cross-functional handoffs.
- Build repeatable operating models, playbooks, and templates that enable the Mission organization to scale while preserving flexibility where it matters.
- Identify operational bottlenecks and remove execution friction to improve speed, quality, and predictability.
- Define the metrics that matter and establish the systems to measure, track, and report on operational performance.
- Maintain high-quality data across dashboards and other business systems to enable informed decision-making.
- Analyze operational trends, identify opportunities for improvement, risk mitigation and provide actionable recommendations to leadership.
- Partner closely with cross-functional teams to understand how work gets done and where it can be improved.
- Establish operating rhythms, communication cadences, and decision-making processes that keep teams aligned and execution on track.
- Drive accountability across teams without direct authority by building trust, creating clarity, and maintaining momentum.
- Anticipate risks, surface dependencies early, and ensure the organization is prepared to execute at every stage of the customer lifecycle.
Requirements
- You have a customer service mindset.
- You thrive in high-execution environments where ownership is expected and ambiguity is constant.
- You naturally gravitate toward solving operational problems and improving how teams work together.
- You can quickly become conversant in unfamiliar domains and earn credibility with technical and operational stakeholders.
- You balance structured thinking with pragmatism, knowing when to build process and when to move quickly.
- You build trust and influence teams through data, action and sound judgment rather than formal authority.
- You care as much about how work gets done as the outcome itself.
- You love a challenge.
- 7+ years of experience in Business Development, Sales, Growth, Operations, Program Management, Project Management, Consulting, or a similarly high-execution environment.
- A proven ability to build trust across technical, operational, and customer-facing teams while driving alignment and execution without direct authority.
- Strong operational judgment with exceptional written and verbal communication skills, attention to detail, and the ability to simplify complex problems.
- A systems mindset—you naturally look for opportunities to improve processes, eliminate friction, and build scalable ways of working.
- Comfortable managing multiple priorities, rapidly context switching, and making sound decisions in fast-moving, ambiguous environments.
- Highly organized, self-directed, and accountable, with a bias toward ownership and execution.
- Experience translating customer needs into actionable internal priorities and coordinating cross-functional teams to deliver results.
- Familiarity with the defense industry and government acquisition process is preferred.
- Proficiency with Microsoft Office and collaboration tools such as Slack, Jira, Salesforce, Asana, Confluence, and Foundry.
Skills
- Business Development
- Sales
- Growth
- Operations
- Program Management
- Project Management
- Consulting
- Microsoft Office
- Slack
- Jira
- Salesforce
- Asana
- Confluence
- Foundry
Location
- London, UK
Work Type
- Full-time
- Onsite
- Hybrid
Experience Level
- 7+ years
Education Level
- Bachelor's degree in Engineering, Business, Communications, Political Science, or a related field.
Benefits
- Private medical, dental and vision benefits (for employees & dependents) will be 100% paid for by the company
- 5% pension match
- Competitive base salaries
- Generous pre-IPO stock option grants
- Relocation assistance
About the Company
- CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance.
- The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.
- CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners.
- The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London.