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About the Role
Manage and develop the Emergency Assist team to run a profitable, world-class function based on company philosophies. Act as the escalation point for major incidents, ensuring customers receive market-leading crisis support and duty-of-care assurance around the clock.
Responsibilities
- Managing and developing the Emergency Assist team, maximising team strengths, and identifying and overcoming weaknesses and threats.
- Owns the day-to-day leadership of the consultants who monitor, alert and respond to crises affecting travellers.
- Acts as the escalation point for major incidents, ensuring customers receive market-leading crisis support and duty-of-care assurance around the clock.
Requirements
- Minimum of 3 years business travel experience
- At least one year at Senior Business Travel Consultant level
- Experience in GDS: Amadeus - Preferred but not Essential
- Extensive travel industry, product and fares knowledge
- Experience working within, or managing, a 24/7 or shift-based operation
- Prior exposure to crisis, emergency or duty-of-care management processes
Skills
- Vision
- Knowledge
- Communication
Location
- Remote
Work Type
- Full-time
Experience Level
- 3+ years business travel experience
- 1+ year Senior Business Travel Consultant level
Benefits
- Exclusive Travel Discounts
- Career Development opportunities
- Vibrant Culture & Social Perks
- Active Hour for fitness or personal wellness
- Comprehensive Health Cash Plan (reimbursed for dental, optical, and chiropractic care)
- Health & Wellbeing Challenges
- Financial Wellbeing Support (mortgage advice, financial guidance, money coaching)
- Company-matched charitable donations
- Excellent pension scheme
- Share options
- Electric vehicle scheme
- Variety of salary sacrifice benefits
About the Company
- Corporate Traveller is part of the corporate division of the Flight Centre Travel Group (FCTG).
- Corporate Traveller is one of FCTG's most successful brands, globally.
- Mission is to make end to end travel experience faster, simpler and easier for customers.
- Provides customers with a blend of personal, local service, expert technology, and choice/value from FCTG.
- Leads with passion, ambition, and a hunger to do better.
- Committed to helping customers and each other grow and achieve goals.
- Believes that together we can do anything and take business travel to the next level.
Equal Opportunity
- Our number one philosophy is Our people.
- Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
- We value an inclusive and supportive workplace which reflects the diversity of our society.
- We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.