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About the Role
Responsible for promoting the booking of eligible vacation ownership presentations, previews, and the sale of mini-vacation packages to guests and visitors arriving soon to our resort locations.
Responsibilities
- Distribute approved promotional information and incentives to eligible Owners, RCI Exchangers, and Renters.
- Generate leads and book qualified vacation ownership sales presentations for prospective Owners, Club Members, and other qualified customers via concierge phone call before arrival.
- Provide customer/concierge services projecting a professional company image via phone.
- Assist in the implementation and tracking of current and future marketing programs.
- Conduct pre-arrival calls to owners, renters, and exchangers.
- Ensure guests meet minimum eligibility for gifts or promote a courtesy tour.
- Accurately and completely document each tour.
- Confirm appointments with guests to ensure tour reservations and maximize show rate.
- Provide location-related guest service, including directing guests to appropriate resort services.
- Distribute only HGVC authorized information, collateral, and materials.
- Maintain location operating standards.
- Review production reports and notify manager of any challenges.
- Follow gifting procedures to ensure costs are met monthly.
- Contact appropriate management with any guest issues.
- Check availability to avoid overbooking tour waves.
- Carry out all other reasonable requests by management.
Requirements
- At least 1-2 years of consumer service experience.
- Excellent interpersonal and guest relations skills.
- Ability to work a flexible schedule, including weekends.
- Proficiency with computers.
- Professional appearance and attitude.
- Highly driven and a self-starter.
- Thorough understanding of the local area.
- Ability to handle multiple tasks and balance priorities.
- Ability to accept rejection in a proactive manner.
Work Type
- Full Time
Experience Level
- 1-2 years
Salary/Compensations
- Hourly plus commission with producers clearing $100,000+ (Unlimited earning potential).
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401K plan
- Paid Time Off (PTO) program
- Extraordinary travel benefits
- HGV Retirement Savings Plan
- Go Hilton Team Member Travel Program with deeply discounted accommodations
- 50% off at participating hotel-operated restaurants
- Ability to share additional discounted room nights with family and friends
About the Company
- Hilton Grand Vacations is a leading vacation ownership company bringing Guests vacation dreams to life.
- Team Members are dedicated to helping Owners and Guests around the world make every vacation memorable.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.