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About the Role
As the Corporate Receptionist, you will be permanently based on the reception desk covering the front of house function within this flagship building. This is a multitenant building with high visibility, where you will be taking care of three major clients and assisting the Building Management with administrative tasks.
Responsibilities
- Take full ownership and accountability of the reception and all associated areas, ensuring they are kept in the best possible order.
- Sign in guests and visitors according to security procedures and direct them to relevant floors.
- Ensure the St James folder, manual, occupiers’ procedures, and phone database are up to date.
- Deliver weekly reports and appropriate FOH data as and when required.
- Act as the first point of contact for all guests, visitors, occupiers, and clients to the building, dealing with all questions and queries.
- Meet and greet all guests and visitors into the building, providing exceptional service and standing to greet as a basic standard.
- Receive/answer calls promptly and efficiently, identifying callers’ requirements, taking messages, and transferring calls as appropriate.
- Manage difficult/distressing situations in a calm and professional manner.
- Create and lead on the events calendar, pop ups, and freebies for the building.
- Have a strong knowledge of the building and report any issues in a timely manner.
- Take minutes on weekly team meetings.
- Maintain and share a weekly Excel spreadsheet to track lift status.
- Manage the User profiles/permissions for the building Helpdesk.
- Arrange stationary orders for the building management as necessary.
- Provide comprehensive administrative support at the request of Building Management, using Excel, Adobe, etc.
- Create monthly reports on the waste usage in the building.
- Take minutes on monthly tenant meetings.
- Create weekly/monthly reports and send them to Building Management.
- Take minutes on meetings for the Building Management.
- Adhere to St James policies and procedures, code of conduct, and be fully conversant with emergency procedures related to Health & Safety.
- Ensure the reception area is kept organised, clean, and tidy at all times.
- Report accidents or incidents where appropriate.
Requirements
- Previous experience in delivering exceptional customer service is essential.
- Excellent command of the English language, both verbal and written.
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Excellent punctuality, outgoing, and a can-do/proactive attitude.
- Excellent command of Microsoft Office, PowerPoint, and Excel.
- Hospitality experience is desirable.
Skills
- Customer service
- English language proficiency (verbal and written)
- Interpersonal skills
- Punctuality
- Proactive attitude
- Microsoft Office Suite (PowerPoint, Excel)
- Hospitality