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About the Role

The Internal and Change Communications team plays a vital role in helping every colleague understand the organisation’s priorities, feel informed and included, and understand how their role contributes to delivering for London and Londoners. Working at the heart of the organisation, the team delivers a broad range of communications activity, from leadership communications and employee engagement campaigns to major organisational change programmes. We partner closely with senior leaders and stakeholders to translate complex information into meaningful, clear, and accessible messaging. We are responsible for a wide range of channels and activities including all-staff newsletters and events, intranet content, colleague events, leadership briefings, campaigns, and change communications.

Responsibilities

Plan and deliver internal communications that support key business priorities.
Contribute to annual communications plans to identify opportunities to engage colleagues.
Ensure activity is coordinated, timely, and aligned to wider organisational objectives.
Create high-quality content for a wide range of channels, including intranet articles, leadership communications, briefings, newsletters, campaigns, and colleague engagement materials.
Translate complex information into clear, engaging, and audience-focused communications.
Deliver large staff events and engagement activities, coordinating logistics, managing event communications, and supporting speakers, suppliers, and stakeholders.
Write intranet stories, colleague updates, leadership messages, and newsletters.
Meet with stakeholders to understand upcoming activity, agree communications approaches, and translate complex information into clear, engaging content.
Plan and coordinate communications campaigns, ensuring content, approvals, and delivery timelines stay on track.
Organize colleague events, including scheduling, preparing materials, managing attendee lists, and supporting smooth delivery.
Update communications plans, content calendars, and channel schedules.
Review channel performance, colleague feedback, and engagement data to identify areas for improvement.

Requirements

Experience of developing and delivering measurable and effective internal communications and engagement plans in a complex environment.
Experience of providing clear and consistent internal communications advice to a range of stakeholders.
Demonstrates experience of managing multiple projects and deadlines.
Ability to apply judgment and context ensuring that messages are clear, timely, and appropriate, and are tailored to the needs of a variety of audiences and channels.
Ability to translate complex information into engaging and easy-to-understand information.
Proactively builds positive relationships with a variety of stakeholders.
Experience of organising large scale (staff) events – including all logistics, content (scripts, slides), and related event and comms support etc.
Must meet essential criteria and behavioural competencies outlined in the advert.
Submit an up-to-date CV.
Submit a personal statement with a maximum of 1500 words addressing essential criteria and behavioural competencies.
CV and Personal Statement must have a maximum file size of 1.5MB each.
Upload Personal Statement to the ‘CV and Cover Letters’ section.
CV and Personal Statement should be in Word or PDF format.
Do not include any photographs or images in CV and Personal Statement.
Save CV and Personal Statement with the job reference number as part of the naming convention.
Confirm that the information provided in the application form is true and correct.
Successful candidates must undergo a criminal record (DBS) check.
Some roles may require additional security screening.

Skills

Communicating and influencing
Building and managing relationships
Organisational awareness
Planning and organising

Location

City Hall

Work Type

Permanent
Hybrid working up to 3 days a week
Flexible working arrangements
Job share

Experience Level

Senior

Salary/Compensations

£58,217 per annum

Benefits

30 days’ annual leave
Interest free season ticket loan
Interest free bicycle loan
Career average pension scheme

About the Company

Working for City Hall makes a difference to the lives of Londoners.
Staff are at the centre of long-term planning and development for our great city.
Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities.
The work of the directorate’s teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city.
The GLA is proud to be a Level 2: Disability Confident employer.
We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff.
We have named Disability Equality as a key corporate priority within our EDI Strategy.
We welcome and encourage applications from disabled applicants.
All applications for this vacancy must be submitted via our online recruitment system.
We do not accept CVs alone for this role.

Equal Opportunity

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.
We would welcome applications from candidates who are seeking part time work as this role is open to job share.
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview.
Please note, should you require any adjustments through the process, we will accommodate as much as possible.
We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.