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About the Role
The Front of House Coordinator is the primary point of contact for service requirements, acting as a brand ambassador for both the client and C&W, and is responsible for delivering first-class customer service.
Responsibilities
- Manage the Front of House reception desk, Meeting Rooms and deal with local requests efficiently, professionally, and friendly.
- Provide support to the on-site team and collaborate with the Assistant Facilities Manager to meet stakeholder and C&W needs.
- Ensure service continuity during Front of House Coordinator and Facilities Assistance absence.
- Maintain and update generic site manuals.
- Answer the switchboard and maintain a rapid response rate according to agreed SLA.
- Issue security passes for staff, contractors, and visitors, maintaining monthly access and comms room reports.
- Operate office stationery machinery including photocopiers, scanners, and laminators.
- Manage team hot desks, office space, and meeting room bookings for employees and external visitors.
- Upload utility invoices to MetLife SharePoint.
- Manage Post / Courier internal and external services.
- Log and monitor all operational requests through to completion via FAMIS 360, including uploading service reports and delivery dockets.
- Complete daily / weekly housekeeping checks and stock audits.
- Order monthly consumables via Ariba and Vendor.
- Organize off-site storage for confidential files.
- Oversee Reactive and Planned Maintenance at London sites.
- Ensure timely completion of work orders and chase vendors for supporting documents.
- Monitor open work orders in Famis.
- Maintain records of maintenance activities, repairs, and facility-related documentation.
- Ensure Vendor Insurance, contracts, and RAMS are up to date.
- Ensure all contractors working on-site have reviewed and signed the C&W Contractor Site Induction and Evaluation.
- Monitor and order weekly breakfast supplies for Angel Lane.
- Manage the temp reception cover Office Angels Agency, approve hours online, update PO tracker cost file, and set up temp MetLife account.
- Manage meeting room bookings and arrange catering requirements.
- Prepare meeting rooms on the day of the meeting, including setup for catering and arranging cleaning schedules.
- Support EAs when requested by the MetLife team at site.
- Make bookings for Couriers, travel (flights, cars, hotels), and external meeting rooms for MetLife Executive Management and visitors, following procurement guidelines.
- Collate information from EA's monthly visitor logs for the Tax Department.
- Process invoices, raised requisitions, and generate POs through Ariba.
- Manage and maintain a recording system for receipts, access passes, delivery notes, statements, and invoices.
- Update the PO invoice tracker with the monthly forecast for variable costs before the 20th of each month.
Requirements
- Excellent interpersonal skills with the ability to establish strong working relationships with clients, visitors, and colleagues.
- Excellent personal presentation including wearing of smart clothing at all times.
- Good attendance and time keeping.
- Organized, helpful, and possess excellent knowledge of the site.
Skills
- Customer service
- Brand ambassadorship
- Reception management
- Meeting room management
- Switchboard operation
- Security pass issuance
- Office machinery operation
- Booking systems
- Document management
- Procurement
- Invoice processing
- Vendor management
- Maintenance oversight
- Interpersonal skills
- Organization
- Timekeeping
Location
- London
Work Type
- Full-time
About the Company
- Cushman & Wakefield is an equal opportunity / affirmative action employer.
- Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.
Equal Opportunity
- All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.
- If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.