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About the Role
Play a pivotal role at the heart of our Aviation Claims business, driving operational excellence, commercial performance and continued growth. This is a senior, hands-on role providing direct support to the senior leader of the business and working closely with the leadership team. The role combines business operations, team leadership, working capital support, client and broker relationship management, and business development.
Responsibilities
- Supporting the senior leader and leadership team with business operations, priorities and follow through.
- Managing the day-to-day running of the practice and ensuring key actions are progressed.
- Coordinate and drive working capital activity within the Aviation Claims team, working closely with Loss Adjusters and Finance to ensure billable time, WIP, billing and aged debt actions are progressed and completed in a timely manner.
- Support budgeting and T&E management by coordinating inputs, driving approvals and helping ensure team spend remains in line with agreed budgets.
- Building strong relationships with clients, brokers and internal stakeholders.
- Supporting client engagement, business development and marketing activity.
- Lead the planning and delivery of client and broker events, conference and wider industry engagement activities.
- Identifying opportunities to improve processes and ways of working.
Requirements
- Confident, practical, commercially aware and highly organised.
- Strong experience in business operations, business management or professional services.
- Experience supporting senior leaders and leadership teams.
- Proven people-management experience.
- A good understanding of working capital, billing and commercial performance.
- Excellent stakeholder management and relationship building skills.
- Strong emotional intelligence and sound judgement.
- The ability to manage both strategic priorities and day-to-day operational requirements.
- A proactive approach with a strong focus on delivery.
- Experience in client development, marketing or event planning.
- Experience within insurance, claims, loss adjusting or broking would be beneficial, but is not essential.
Skills
- Business operations
- Business management
- Professional services
- Working capital management
- Billing
- Commercial performance
- Stakeholder management
- Relationship building
- Emotional intelligence
- Judgement
- Strategic planning
- Operational management
- Client development
- Marketing
- Event planning
Location
- London
Work Type
- Hybrid
- Permanent
Experience Level
- Senior
Salary/Compensations
- Competitive salary taking into account skills, experience, and qualifications
Benefits
- Incentive plan
- Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Group Income Protection
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Employee assistance programme for employee wellbeing
- Discounts on various products and services
About the Company
- By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
- At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
- You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Equal Opportunity
- We are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.