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About the Role
The City Lead plays a vital role in delivering Indie Campers' mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution.
Responsibilities
- Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance)
- Track daily KPIs
- Promote ancillary products through value-based selling
- Conduct basic RV/van checks (battery, water systems, gas, lights, tyres)
- Promptly escalate complex technical or mechanical problems to regional servicing teams
- Maintain complete accuracy of fleet status and readiness in the operational systems
- Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires
- Oversee the preparation and presentation of RVs for sales appointments
Requirements
- Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods
- Comfortable performing physical tasks as needed, lift or move light-to-moderate items (10–15 kg)
- Comfortable working indoors and outdoors in varying weather conditions
- Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs
- Strong hands-on operational capability, with the ability to step into daily depot workflows
- Ability to multitask, prioritise, and handle physical tasks during high-volume periods
- Flexibility to work extended shifts during peak seasons, ensuring operational continuity
- Driving License (Category B) required
- English proficiency (mandatory)
Skills
- Customer service
- Operational excellence
- Cost control
- Value-based selling
- Basic RV/van checks
- Team coordination
- Onboarding
Work Type
- Hands-on (70-80%)
- Full-time
Experience Level
- 4 - 6 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments
Benefits
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila
- Continuous training and coaching
- Compensation package that includes Performance and Referral Bonuses
- Free Road Trips
About the Company
- Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide.
- With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone.