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About the Role

Graham & Brown is seeking passionate, creative, and customer-focused Colour & Design Advisors to join their Showroom team. This hands-on role involves curating mood boards, offering expert styling advice, guiding customers through premium products, and identifying sales opportunities. The role also includes commercial responsibilities like following up on leads, resolving queries, and building community awareness. Weekend availability is essential.

Responsibilities

Creating a stylish, welcoming Showroom environment that reflects the Graham & Brown brand
Inspiring customers with expert interior design advice and personalised consultations
Curating bespoke mood boards and design presentations
Delivering exceptional, memorable customer experiences from first hello to final purchase
Building strong customer relationships and identifying opportunities to increase sales
Supporting the team to achieve Showroom sales targets and KPIs
Following up customer enquiries, quotes and previous showroom visits to help convert opportunities into sales
Processing orders accurately and assisting with delivery logistics
Resolving customer queries and problems quickly and professionally, taking ownership through to a successful resolution
Keeping customers informed throughout the order journey and providing a high level of after-sales service
Developing relationships with local businesses, designers, trades and the wider community to generate awareness and new opportunities
Carrying out proactive local outreach to introduce Graham & Brown and the Showroom to potential customers and partners
Hosting and supporting community and brand events
Developing deep product knowledge across materials, finishes, colours and design trends
Maintaining high standards of health, safety and security, including key-holding responsibilities
Managing daily showroom operations to ensure a seamless customer journey
Taking ownership of customer enquiries and seeing opportunities through from initial contact to completion
Proactively following up outstanding quotes, enquiries and potential sales
Looking for opportunities to generate new business rather than relying solely on showroom footfall
Keeping displays immaculate and visually inspiring
Staying up to date with interior trends to elevate customer consultations
Making confident decisions - often independently
Supporting the wider team and taking responsibility for keeping the Showroom running smoothly

Requirements

A genuine passion for interiors and design
Proven sales experience and a track record of delivering exceptional customer service and meeting KPIs
A natural ability to identify sales opportunities and confidently guide customers towards a purchase
Strong problem-solving skills and the ability to take ownership of customer issues
Excellent communication skills and the ability to build rapport effortlessly
A proactive approach to following up customers and generating new business
Confidence with digital tools (iPad), order processing systems and administrative tasks
Strong organisational skills and excellent attention to detail
A proactive, self-motivated and trustworthy approach
A team-focused mindset with the ability to work independently when needed
The confidence to pick up the phone, contact customers and businesses, and build new relationships

Skills

Interior design
Sales
Customer service
Problem-solving
Communication
Digital tools
Order processing
Administration
Organisation
Attention to detail
Proactive follow-up
Relationship building

Location

Graham & Brown Showroom, Knutsford

Work Type

Part-time
16 hours per week
Weekend availability required

Salary/Compensations

£14.80ph rising to £14.95ph plus bonus

Benefits

6.4 weeks’ holiday, inclusive of Bank Holidays (pro-rated for part time)
Birthday day off in addition
Rewarding bonus scheme
First class Interiors training
Generous discount of up to 60% for you, your friends & your family
Employee Assistance Programme
Generous pension, totalling 10%
Life Assurance
Supportive, friendly team culture
A beautiful, design-led showroom to call your work home

About the Company

Graham & Brown Holdings is a family of companies founded in 1946, a proud British, fourth-generation family business. For 80 years, they have inspired people to think differently about their homes through creativity, craftsmanship, and innovation. Across Graham & Brown and G&B Home Living, their vision is to design the future, and their mission is to help customers create loving homes. Graham & Brown has been at the forefront of interior design for eight decades, creating premium wallpapers, paints, murals, soft furnishings, bed linen, and wall art from their in-house studio, drawing inspiration from an archive of over 50,000 pieces. They believe great design transforms spaces, and great people make it happen.

Equal Opportunity

We’re committed to giving everyone a fair chance. We welcome applications from people of all backgrounds and make employment decisions based on skills, experience and suitability for the role.