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About the Role

The Protection and Advocacy for Beneficiaries of Social Security (PABSS) Advocate provides advocacy services to individuals with disabilities who are Social Security beneficiaries, with a focus on supporting employment and removing barriers to work. This role is responsible for evaluating requests for assistance, determining eligibility, and delivering non-litigation advocacy services.

Responsibilities

Evaluate requests for assistance and determine eligibility.
Deliver non-litigation advocacy services in coordination with the supervising attorney.
Manage a caseload that may include complex client issues.
Conduct interviews and investigations.
Develop and implement case strategies.
Provide advocacy through negotiation, problem-solving, administrative complaint filing and referral.
Develop and deliver outreach and training to individuals, families, and service providers.
Participate in activities to present information regarding the organization’s services and programs.
Exercise sound judgment, analyze complex situations, and communicate effectively with diverse audiences.
Provide information and referrals about work incentives, employment, and overpayments.
Address issues that may arise while working with employer networks under the Ticket to Work Program.
Conduct client interviews, gather relevant information, and assess eligibility for services.
Investigate complaints, analyze facts, and identify legal advocacy issues.
Develop and implement case strategies for short- and long-term advocacy cases.
Manage an assigned caseload, including documentation, follow-up, and case progression.
Communicate effectively with clients, staff, and stakeholders regarding case status and advocacy efforts.
Prepare written advocacy materials, including complaints, reports, and case summaries.
Provide advocacy services, including negotiation, mediation, and problem resolution.
Maintain accurate, timely, and complete case records.
Apply relevant laws, regulations, and program requirements.
Provide information, referrals, and resources as assigned.
Develop and deliver outreach presentations, training sessions, and educational materials.
Utilize case management systems and technology tools.
Prioritize workload and manage multiple responsibilities to meet deadlines.
Travel as needed to provide services and support program activities.
Participate in team meetings, training, and organizational initiatives.
Perform other job-related duties as assigned.

Requirements

Government security clearance is required.
Must be cleared through a thorough and invasive background investigation.
Frequent use of computers, telephones, and virtual communication platforms.
Sustained engagement in communication with clients and stakeholders.
Duties may be performed in a seated, standing, or alternative position.
Managing multiple priorities, addressing complex client issues, and working within established deadlines.
Travel within Texas may be required.
Bachelor’s degree in Social Work, Rehabilitation Counseling, Disability Studies, Social Services, or a related field and two (2) years of relevant experience working with individuals with disabilities; or four (4) years of equivalent experience.
Demonstrated knowledge of federal and state laws and programs affecting individuals with disabilities, including the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, vocational rehabilitation, and Social Security benefits, or the ability to acquire such knowledge within a reasonable period of time.
Ability to develop and implement case strategies by analyzing complex problems and identifying effective solutions.
Ability to communicate effectively in writing, verbally, and through negotiation with diverse audiences.
Ability to manage multiple priorities, meet deadlines, and perform effectively in a dynamic work environment.
Ability to work both independently and collaboratively within a team environment.
Strong organizational, case management, and time management skills.
Ability to maintain confidentiality and safeguard sensitive information.
Demonstrated professionalism, sound judgment, and ethical decision-making.
Strong interpersonal and relationship-building skills.

Skills

Advocacy
Case management
Communication
Negotiation
Problem-solving
Interpersonal skills
Relationship-building
Organizational skills
Time management skills
Professionalism
Judgment
Ethical decision-making
Bilingual proficiency in Spanish (written and spoken) preferred
Experience serving Spanish-speaking individuals preferred

Location

Texas

Work Type

Full-time

Experience Level

2 years of relevant experience working with individuals with disabilities or 4 years of equivalent experience

Education Level

Bachelor’s degree in Social Work, Rehabilitation Counseling, Disability Studies, Social Services, or a related field

Benefits

Generous leave allocations including personal leave days, vacation hours, and sick leave
Paid winter break
Flexible schedules
Generous 401k plan with 7% employer contribution
Health care plans with little to no cost (for employee only coverage)

About the Company

Disability Rights Texas (DRTx) is dedicated to disability rights advocacy.
DRTx believes in supporting its employees by offering generous leave allocations, flexible schedules, a 401k plan, and health care plans.
DRTx provides an opportunity to work alongside people who share a passion for advocacy.
DRTx is proud of its employees, clients, partners, and communities.

Equal Opportunity

Disability Rights Texas uses E-Verify to verify the work authorization of all new hires.