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About the Role

As a Senior Account Manager within Delta Creative, you will manage and develop client relationships, deliver high-quality creative solutions, and ensure the successful execution of projects across a diverse portfolio of brands and retailers. You will oversee projects from brief to delivery, ensuring quality, accuracy, commercial performance, and client satisfaction. You will act as a trusted partner to clients, proactively identifying opportunities to add value and support account growth.

Responsibilities

Lead the end-to-end delivery of creative campaigns, brand activations and multi-channel marketing assets, managing timelines, budgets, scope and resources.
Protect project and account profitability through accurate estimating, forecasting and commercial management.
Build trusted client partnerships, understanding business objectives, anticipating needs and managing expectations against agreed SLAs and KPIs.
Coordinate internal teams to deliver a seamless, joined-up creative service.
Translate client challenges into clear, actionable creative briefs informed by relevant brand, consumer, shopper and market insights.
Champion efficient ways of working, optimising processes, resources and value delivered to clients.
Act as the day-to-day client contact, leading briefings, status meetings and presentations, providing informed advice and recommendations.
Develop a strong understanding of clients' businesses, objectives, competitors, brand requirements and approval processes.
Constructively challenge briefs to refine objectives and identify effective creative solutions.
Identify opportunities for account growth, additional services and new projects alongside senior account leadership.
Develop comprehensive creative briefs, defining objectives, deliverables, timelines, budgets and key requirements.
Manage projects through creative development, feedback, approvals and final delivery, ensuring quality and accuracy.
Collaborate with studio and wider teams to plan resources, manage priorities and resolve challenges.
Confidently present creative work, communicating the rationale behind proposed solutions.
Ensure outputs meet brand guidelines, retailer specifications and approval standards, including store visits where beneficial.
Prepare and manage accurate estimates, budgets, forecasts and financial reporting in line with agency processes.
Manage project scope and change requests, clearly communicating cost and timing implications.
Oversee job administration, POs, account retainers and invoicing, escalating commercial issues where necessary.
Support the Senior Account Lead with account-level financial planning and commercial decisions.
Mentor and support junior account team members, providing guidance and development opportunities.
Build strong working relationships across account management, studio, production and wider Delta Group functions.
Support workload planning, delegation and timely escalation of risks.
Champion consistent processes, continuous improvement and a positive, solution-focused team culture.

Requirements

Experience in client-facing account management within a creative, integrated or marketing agency, ideally across multiple channels.
Strong understanding of creative and studio workflows, including design, artwork, animation, digital, brand activation and print production.
Excellent project management and organisational skills, with the ability to prioritise multiple briefs, meet deadlines and adapt to changing business needs.
Strong commercial awareness, with experience managing budgets, estimates, scope and project profitability.
Excellent communication, relationship-building and presentation skills, with the confidence to constructively challenge briefs.
Strong attention to detail and understanding of brand guidelines, retailer requirements and quality standards.
A positive, proactive team player who collaborates effectively across functions and supports the development of colleagues.

Skills

Account Management
Creative Workflow Management
Studio Workflow Management
Design
Artwork
Animation
Digital Asset Creation
Brand Activation
Print Production
Project Management
Organizational Skills
Budget Management
Estimating
Scope Management
Profitability Analysis
Client Relationship Building
Presentation Skills
Attention to Detail
Brand Guidelines
Retailer Specifications
POS Marketing
Shopper Marketing
Team Collaboration
Mentoring
Commercial Acumen
Process Optimization
Problem Solving
Client Communication
Adaptability
Resilience

Location

Work Type

Full-time

Experience Level

Senior

About the Company

Europe’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers.
Model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.
Invested in understanding the complex and dynamic challenges facing brands and retailers, and services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.
Owner-managed and independent, leading small teams of influential thinkers, offering the agility of a small business with the resources of a large one.
Operates across 4 manufacturing sites in the UK, providing in-house creative / design, POS print, signage, warehousing, underpinned by a proprietary technology platform.
Client Services team are experienced and knowledgeable people, who aspire to make a difference every day.
Values long-term partnerships with clients and works collaboratively to lead effective change and empower clients’ strategic goals.