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About the Role
This founder-facing role at a fast-growing UK fundraising platform will own the relationship with key corporate customers, from onboarding through to retention, reactivation, and growth. You will build the systems necessary to manage these relationships at scale.
Responsibilities
- Manage key customer relationships.
- Oversee day-to-day support.
- Find opportunities to increase customer engagement and usage.
- Build processes to scale customer management.
- Identify customer friction points and work to resolve them.
- Automate customer support and internal processes.
- Improve customer communications and lifecycle journeys.
- Build CRM processes and customer journeys for scalable management.
- Use data, AI, and automation to enhance customer experience and internal efficiency.
- Develop repeatable processes from successful approaches.
- Create stronger feedback loops between customers, product, and operations.
- Ensure customers are onboarded effectively and derive maximum value.
- Provide proactive account management to key customers.
- Ensure support is fast, consistent, and scalable.
- Identify and remove customer friction.
- Reactivate disengaged customers and encourage platform adoption.
- Drive product and operational improvements through customer insights.
Requirements
- Commercial, proactive, autonomous, and customer-focused.
- Comfortable taking on ambiguous problems and executing without a detailed playbook.
- Experience in customer success or account management.
- Experience in B2B sales or customer growth.
- Experience in customer operations or commercial operations.
- Experience in SaaS, fintech, or marketplace businesses.
- Experience in CRM or lifecycle marketing.
- Experience in a small or fast-growing company is valuable.
Skills
- Customer Success
- Account Management
- B2B Sales
- Customer Growth
- Customer Operations
- Commercial Operations
- CRM
- Lifecycle Marketing
- AI
- Automation
- Data Analysis
Location
- East London
Work Type
- Full-time
- Hybrid
Experience Level
- Mid-level
Salary/Compensations
- £40,000 - £50,000
About the Company
- Building the UK’s most innovative fundraising platform.
- Winners of a national StartUp for Good Award in 2026.
- Mission to become the most impactful force for good in digital fundraising.
- Processed over £25 million in donations to date.
- Expanding core team and seeking individuals to work closely with founders.