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About the Role

As General Manager, you will hold overall responsibility for the strategic, commercial and operational leadership of The Ritz-Carlton, Berlin. You will inspire a culture in which Ladies and Gentlemen are empowered to create memorable and highly personalised guest experiences, while delivering sustainable financial performance and strengthening the hotel’s position within Berlin’s competitive luxury market.

Responsibilities

Elevating luxury service and guest experience
Driving revenue, profitability and market share
Strengthening the hotel’s positioning within Berlin and key international feeder markets
Developing distinctive food, beverage, and destination-led experiences
Maximising the performance of rooms, events and the Club Lounge
Building an engaged, high-performing and diverse leadership team
Maintaining a strong and trusted partnership with ownership
Protecting the reputation and standards of The Ritz-Carlton brand
Leading with visible commitment to the hotel, its Ladies and Gentlemen, and the wider Berlin community
Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.

Requirements

Accomplished luxury hotel leader with a sophisticated understanding of the expectations of today’s global luxury traveller
Significant General Manager experience within an internationally recognised luxury hotel brand
Proven record of leading a complex, high-profile city hotel
Strong commercial judgement and evidence of delivering revenue, market-share and profit growth
Deep understanding of luxury service, guest experience and brand execution
Ability to balance operational discipline with creativity, innovation and local relevance
Experience developing compelling food, beverage, events and destination programming
Confidence working with ownership and senior regional stakeholders
Visible and engaging leadership style, with a strong record of developing executive teams and future talent
Presence and credibility to represent the hotel within Berlin’s business, cultural and luxury communities

Skills

Fluency in English & German
Other additional languages are beneficial

Location

Berlin

Work Type

Full-time

Experience Level

General Manager

About the Company

At the heart of Potsdamer Platz, moments from Tiergarten and the Brandenburg Gate, The Ritz-Carlton, Berlin brings together the glamour of Berlin’s Golden Age and the legendary service of The Ritz-Carlton.
Inspired by the city’s Art Deco heritage, the hotel offers elegant rooms and suites, an exclusive Club Lounge, distinctive culinary experiences through POTS restaurant and The Curtain Club, extensive meetings and events facilities, and a refined wellness experience.
This is an opportunity to lead one of Marriott International’s most distinguished European luxury hotels and to build a long-term career within the world’s largest hospitality company.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis protected by applicable law.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.