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About the Role
The Change Manager role is responsible for the end-to-end change approach for assigned initiatives, ensuring stakeholders are prepared and supported to adopt new processes, systems, roles, and ways of working. Success will be measured by adoption, readiness, sustained behavioural change, and delivery of agreed business benefits.
Responsibilities
- Define and maintain the end-to-end change management strategy, plan, milestones, deliverables, dependencies, and success measures for assigned initiatives.
- Identify affected stakeholder groups, role and process impacts, capability gaps, change risks, and readiness requirements, and keep assessments current throughout delivery.
- Map and actively engage sponsors, leaders, clients, vendors, and impacted teams, clarifying the decisions, actions, and visible sponsorship required from each group.
- Develop and deliver targeted communication and engagement plans that explain what is changing, why it matters, when it will occur, and what stakeholders must do.
- Determine learning needs, coordinate training and support materials, and verify that teams, processes, controls, and support arrangements are ready before implementation.
- Proactively identify resistance, fatigue, and adoption barriers; establish mitigation actions; escalate unresolved issues; and hold action owners accountable for closure.
- Define adoption and readiness measures, monitor outcomes, report progress and risks to governance forums, and intervene where expected behaviours or benefits are not being achieved.
- Lead post-implementation reinforcement, capture feedback and lessons learned, and ensure ownership is transferred to business leaders with sustainable controls and support in place.
Requirements
- At least 5 years’ experience leading end-to-end organisational change for complex business or technology initiatives, with clear accountability for adoption and readiness outcomes.
- Demonstrated change experience in financial services, ideally across asset servicing, investment management, superannuation, transfer agency, fund accounting, custody, client reporting, payments, reconciliation, or digital client platforms.
- Strong capability in change impact assessment, stakeholder analysis, business readiness, communications, training, resistance management, adoption measurement, and benefits realisation.
- Confidence to challenge constructively, influence senior stakeholders, set clear expectations, assign actions, escalate risks, and maintain delivery momentum across business and specialist teams.
- Excellent written, presentation, workshop, and client-engagement skills, with the ability to translate complex change into clear, practical actions for different audiences.
- Experience working across Agile, SAFe, Waterfall, or hybrid delivery models and using tools such as Jira, Confluence, Xray, SharePoint, and Microsoft Office.
Skills
- Change management
- Stakeholder analysis
- Business readiness
- Communications
- Training
- Resistance management
- Adoption measurement
- Benefits realisation
- Agile
- SAFe
- Waterfall
- Jira
- Confluence
- Xray
- SharePoint
- Microsoft Office
Location
- Australia
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- Change management certification such as PROSCI is highly desirable
- Project management qualifications or experience, including PMBOK or PMP, are advantageous
Benefits
- Income Protection Insurance & Salary Continuance
- Generous Bereavement & Compassionate leave
- Private Health Insurance discount
- Primary & Secondary Paid Parental leave
- Death & TPD Insurance
- Discounts on fitness clubs, travel and more!
About the Company
- SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely.
- Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide.
- More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
- SS&C GIDS provides information processing and computer software services and products.
- The Company’s operating segments include financial markets, customer management, professional services, and output solutions.
- SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
Equal Opportunity
- We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation.
- It's important to us that we strive to have a workforce that is diverse in the widest sense.
- SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.