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About the Role

This role involves building a dedicated claims analytics capability for Markel International, improving claims decisions, operational performance, and underwriting insight through data analysis and modeling. It's a hands-on position requiring technical delivery, commercial acumen, and stakeholder management skills.

Responsibilities

Own and develop the Claims Analytics roadmap, agreeing priorities with International Claims and focusing on practical use cases with clear business value.
Act as the lead analytics partner to International Claims, building trusted relationships with its leadership, Operations, MI and local teams.
Lead the analytical work on priority use cases, from initial investigation and data assessment through to building, testing and improving statistical and machine learning models.
Strengthen the claims data and analytical foundations by bringing together claims, policy, exposure, finance and other relevant data.
Draw structured information from claim notes, adjuster reports and correspondence to provide a clear and consistent view of claims performance.
Develop analysis and models across the claims lifecycle, including forecasting, resource planning, claim progression, triage, severity, recoveries and operational performance.
Ensure that insight into claims performance, loss drivers and causes of loss advises claims, underwriting, portfolio management, actuarial and reserving decisions.
Turn analytical work into practical tools, insight and recommendations that claims teams use.
Work with Claims MI and wider Data teams, Technology and the AI Centre of Enablement to place analytics into regular business processes.
Set clear measures of success, maintain suitable data and model controls, and communicate progress, findings and priorities clearly to claims professionals and senior leaders.

Requirements

Strong experience in claims analytics, insurance analytics, data science or a related analytical role within general insurance.
Hands-on experience of analysing data and developing statistical or machine learning models in a commercial setting.
Experience drawing conclusions from large and small datasets.
Comfort working with unstructured claims data such as handler notes, loss adjuster reports and correspondence.
A track record of embedding analytics into day-to-day decision making, with examples of models, tools or insight that operational teams adopted and kept using.
An understanding of why analytical work sometimes fails to land.
Experience of applying analytics to claims or related insurance problems, such as forecasting, triage, severity, fraud, recoveries, claim duration, resource planning or operational performance.
A good understanding of claims processes and how data can improve claims decisions and commercial outcomes.
The ability to turn business questions into clear analytical work, select suitable methods and explain the findings in straightforward commercial terms.
Experience of working with data, technology and business intelligence teams to put analytical work into regular business use.
An understanding of data quality, model validation and governance.
Strong commercial judgement, communication and prioritisation skills.
Confidence to build relationships across Claims, Underwriting, Portfolio Management, Actuarial, Finance, Data and Technology.

Skills

Python
R
SQL
Text analytics
Large language models
NLP

Location

Work Type

Hybrid
Flexible working patterns

Experience Level

Senior

Salary/Compensations

A great starting salary plus annual bonus

Benefits

Up to 16% company pension scheme
Private medical and dental cover
Menopause plan
Emergency care benefit (children/Pets/dependants)
Income protection
Life assurance
Electric car scheme
Travel insurance
25 days paid holiday plus Bank Holidays
Opportunity to buy/sell extra leave
Countless opportunities to learn new skills and develop in your career

About the Company

Markel International is part of Markel Group (NYSE – MKL), a Fortune 500 company with over 60 offices in 20+ countries. Markel Group is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
The International Portfolio Analytics (IPA) team is a dynamic, multi-functional group that operates with creativity, autonomy, and empowerment, supporting all five divisions within Markel International.
The IPA team has four core pillars: Portfolio Management, Pricing Transformation, AI Centre of Enablement, and Catastrophe & Exposure Management.

Equal Opportunity

At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances.
Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.