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About the Role

The Head of Retail Sales is responsible for leading the UK sales team to deliver the overall UK sales performance and strategy through a high-performing regional sales management team. You will deliver the annual strategy, identify risks and opportunities, and drive entrepreneurial solutions. Responsibilities include managing the retail staffing & OPEX budget, ensuring new distribution is set up for success, and collaborating with global teams to improve retail practices. You will ensure market-leading presentation standards, manage stock levels, and ensure seamless retail activations. A key priority is Team Tilbury engagement and productivity.

Responsibilities

Deliver retail sales in line with forecast commitments and achieve total retail sales across the region.
Ensure optimum and consistent KPI performance with a focus on the full year outlook.
Propose changes to forecast to the Commercial team and Director of REOP.
Sign off retail sales targets and commission.
Deliver rolled up reporting for the region from the regional managers.
Optimise ways of working with the Education and Pro team to achieve the annual REOP strategy and sales budget.
Act as the retail project lead for new distribution.
Lead and manage the team of Regional Managers, ensuring clear objectives.
Support the delivery of the people plan for the Field Sales teams with the Retail People Partner.
Lead initiatives and encourage action plans to address engagement needs identified from the EVS.
Review and analyse HR stats and labour turnover for the region.
Ensure Field team engagement and development are top of mind with robust plans.
Make proposals to the Retail Director on how to further drive engagement and optimise productivity.
Ensure operational excellence with clear rationale and business case planning.
Define and implement the annual sales strategy based on the total REOP annual strategy, reviewing and course correcting as appropriate.
Collaborate with the Head of Education and Pro to review launch and sustain plans for all stores and NPD.
Ensure clear differentiation between department store concession, free-standing stores, and Specialty model objectives and USPs.
Propose opportunities to drive brand awareness, performance, and market share across the region.
Ensure all store standards, operational excellence, and VM execution are to brand standard and market-leading.
Ensure stock control across the UK has structure and process, and work with relevant teams to optimise stockholding.
Drive an omnichannel culture working closely with the CT.com team.
Maintain good relationships with central People and Staffing Managers for each retailer.
Ensure due process with staffing recharges.
Complete the staffing forecast with regional managers and finance.
Drive initiatives to minimise cost and maximise productivity.
Reduce labour turnover and associated costs.
Be responsible for the T and E forecast for the Field Sales function.

Requirements

Proven track record in a Head of Retail or comparable role.
Experience of a fast-paced, high-volume business.
Must be able to travel within region and to Magic Office regularly.
Evidenced robust people management experience.
Ability to manage multiple priorities and adapt to changing priorities.
Agility is key.
Ability to problem solve in a timely manner.

Skills

Huge passion for excellent customer service, with evidence of delivery.
Strong people focus, team spirited and passionate about developing teams.
Target-focused and results-driven.
Excellent numerical and analytical skills.
Effective communicator, both written and verbal with a structured and organised approach.
Excellent presentation skills and classroom delivery.
Personable and approachable; able to build rapport quickly & effectively.
Self-starter; able to motivate oneself and others.
Solution-oriented.
Passion for all things beauty and an avid follower of social media, trends and industry news.

Location

Work Type

Hybrid

Experience Level

Head of Retail or comparable role

Benefits

Inclusive parental leave policy
Generous product discount and gifting

About the Company

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves.
With easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet.
We’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members.
We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech.
Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive.
We look for people who want to grow, innovate and be part of a truly global #DreamTeam.
Our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves.
We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team.

Equal Opportunity

A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.