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About the Role
NEXTON is seeking a Service Designer to join our team in Paris. You will work on client missions, conducting audits, interviews, and field observations to understand real needs. You will create User Journeys and detailed Service Blueprints, facilitating workshops with stakeholders to develop innovative solutions. You will also design prototypes for rapid hypothesis testing and participate in regular project team meetings.
Responsibilities
- Conduct audits, interviews, and field observations to understand real needs.
- Create User Journeys and detailed Service Blueprints.
- Facilitate workshops with stakeholders to develop innovative solutions.
- Design prototypes for rapid hypothesis testing.
- Participate in regular project team meetings to present progress and adjust trajectory.
Requirements
- Minimum of 5 years of experience in a similar role.
- Experience in complex environments (media agencies or large media companies).
- Proficiency in Design Thinking and Service Design methodologies.
- Familiarity with tools like FigJam, Miro, or LucidChart.
- Ability to produce clear, visual, and actionable documentation.
Skills
- Design Thinking
- Service Design
- User Journeys
- Service Blueprints
- Prototyping
- Workshop Facilitation
- FigJam
- Miro
- LucidChart
Location
- Paris
Work Type
- CDI
- Onsite
Experience Level
- 5 years minimum
Benefits
- Dynamic communities
- Meet Ups for skill development
- Training opportunities
- Sports and social events
- Sustainable mobility package
- Latest generation phone
About the Company
- NEXTON is a consulting firm, creativity factory, and digital services company.
- We help major clients and pure players like SNCF, Orange, and BNP Paribas with their digital evolution and innovation strategies.
- Founded in 2011, NEXTON has over 450 experts in digital, design, agility, product, and development.
- We foster a rich ecosystem of knowledge and diverse skills.