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About the Role
As a Head Bartender, you will be responsible for delivering exceptional bar experiences through the creation of high-quality beverages, leading by example on the floor, and guiding the bar team to consistently achieve Rosewood's renowned service standards. You will play a key role in the smooth day-to-day operation of the bar, ensuring excellence in service, product quality, team development, and guest satisfaction.
Responsibilities
- Deliver all bar-related aspects of the guest experience in line with Rosewood standards and ensure the team consistently adheres to these standards.
- Ensure all beverage preparation, bar set-up, and close-down procedures are completed in accordance with Standard Operating Procedures (SOPs).
- Effectively communicate, prioritise, and delegate tasks within a sophisticated and fast-paced environment.
- Oversee the efficient operation and cleanliness of the bar, including stock ordering and inventory management.
- Manage cash handling and account transactions accurately and professionally.
- Ensure a high-quality drinks offering is consistently available and delivered by a knowledgeable and well-trained team.
- Lead, coach, and develop Barbacks, Bartenders, and Assistant Bartenders to support their growth and enhance the overall guest experience.
- Continuously seek opportunities to improve service delivery and exceed guest expectations.
Requirements
- Passionate about delivering exceptional guest experiences and creating outstanding cocktails with skill and creativity.
- Expert in mixology and experience working in a high-volume, luxury bar environment.
- Thrive in a leadership role, inspiring, coaching, and developing team members to achieve the highest standards.
- Highly organised, proactive, and confident in managing multiple priorities in a fast-paced setting.
- Communicate effectively and comfortable prioritising and delegating tasks to ensure a seamless service experience.
- Take pride in maintaining an efficient, well-presented bar operation, including stock management, cleanliness, and financial accountability.
- Committed to delivering the Rosewood brand promise and consistently exceeding guest expectations.
- Enjoy building genuine relationships with guests and colleagues and contribute positively to a collaborative team culture.
- Must be eligible to live and work in the UK.
Skills
- Mixology
- Beverage preparation
- Stock ordering
- Inventory management
- Cash handling
- Team leadership
- Coaching
- Communication
- Prioritisation
- Delegation
Location
- London
- United Kingdom
Work Type
- Full-time
- Permanent
Experience Level
- Leadership role experience
- High-volume, luxury bar environment experience
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Discounts on Food & Beverage
- Company pension scheme and life assurance
- Enhanced sick pay policy
- 12 complimentary room nights per year and F&B discount worldwide
- Up to 16 weeks paid parental leave
- Talent development opportunities
- Involvement in Corporate Social Responsibility programmes and wellbeing activities
About the Company
- Rosewood Hotel Group is driven to create a future where people and place enrich one another.
- Rosewood London is housed in an Edwardian Belle Époque building offering luxurious accommodations and service.
- Rosewood London features 263 guestrooms and 45 suites, including the exclusive Grand Manor House Wing.
- The hotel includes Holborn Dining Room, Mirror Room Restaurant, and Scarfes Bar.
- Rosewood London is part of the ultra-luxury collection Rosewood Hotels and Resorts®, with over 38 properties and over 21 future openings.
Equal Opportunity
- Rosewood Hotel Group encourages associates to be themselves and values their voice.
- The company's Diversity, Equity and Inclusion (DEI) strategy helps build and nurture genuine, long-lasting relationships.