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About the Role
Provide essential administrative and operational support to the Program Services Manager for Australia and New Zealand. Play a key role in supporting Tour Leaders, coordinating schedules and travel, maintaining records, and ensuring smooth tour delivery in a dynamic, international environment.
Responsibilities
- Assist with Tour Leader recruitment, hiring, and training.
- Manage the Tour Leader database, ensuring accuracy.
- Coordinate Tour Leader schedules and maintain internal systems.
- Arrange Tour Leader flight bookings and travel requirements.
- Support the Operations Manager in coordinating logistics for recruitment, training trips, and business meetings.
- Assist the Operations team with tour deviations, operational challenges, and tour emergencies.
- Review and analyze traveller survey feedback, sharing findings and recommendations.
- Collect, review, and reconcile Tour Leader travel expenses, including basic accounting administration.
- Collate tour information and prepare documentation for tour departures.
- Review website content and traveller booklets for accuracy.
- Audit quarterly Tour Leader trip incentives.
- Enter and audit Tour Leader assignment data.
- Provide after-hours emergency support on a roster basis (approximately one week every five to six weeks).
Requirements
- Ability to work effectively with a multicultural, international team.
- Strong communication and interpersonal skills.
- Ability to deliver and receive constructive feedback.
- Excellent administrative and organisational skills.
- Strong attention to detail.
- Proficiency in Microsoft Office applications (Excel, Word, SharePoint, Outlook).
- Initiative, strong work ethic, and commitment to achieving goals and continuous improvement.
- Ability to manage multiple tasks, prioritise effectively, and work independently.
- Must have the legal right to live and work in Australia or New Zealand.
Skills
- Organisational skills
- Interpersonal skills
- Problem-solving
- Decision-making
- Teamwork
- Adaptability
- Reliability
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft SharePoint
- Microsoft Outlook
Location
- Sydney, Australia
- Auckland, New Zealand
Work Type
- Hybrid
Experience Level
- Preferred experience in the travel industry
About the Company
- Grand Circle Corporation