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About the Role
Manage international facility services for a key client in the semiconductor industry, ensuring contractually compliant operational service delivery at the Berlin site. Aim for high customer satisfaction and long-term partnerships.
Responsibilities
- Overall responsibility for ensuring proper and smooth contract fulfillment regarding facility services agreed upon with the client.
- Serve as the central point of contact for all contract-related topics and customer inquiries.
- Conduct continuous needs analysis, develop, present, and actively implement new, customized service solutions at the site.
- Ensure the execution of regular performance, quality, and success controls.
- Design and sustainably implement process optimizations.
- Take overall responsibility for the economic efficiency and effectiveness of services at the site, including ongoing budget control, early initiation of corrective measures for budget deviations, and regular reporting.
- Maintain intensive personal contact with customer representatives on-site, develop the site, and proactively expand existing business through additional services.
- Oversee the leadership and management of a team of approximately 50 employees, including two direct reports (TGM/IFM), personnel selection, deployment, onboarding, development, training, and education.
Requirements
- University degree in Facility Management, Building Management, or a comparable field.
- Several years of professional and leadership experience in a comparable management role within building management, with a proven track record of successfully managing large objects in TGM/IFM as an Objektleiter, Site Manager, Betriebsleiter, or Facility Manager.
- Practical experience in managing change processes is desirable.
- Strong quality, service, and customer orientation; possess high problem-solving competence and a hands-on mentality, living the 'multiservice concept'.
- Demonstrate a service-oriented approach even in difficult or stressful situations, maintaining composure due to strong organizational skills.
- Proactive communication skills, understandable, convincing, and solution-oriented at all levels, with the necessary negotiation skills and tact when required.
- Business administration competence, affinity for numbers, and strong entrepreneurial thinking and action.
- Act as a role model for employees as a strong leader, leading cooperatively, motivating, and appreciatively as a team player.
- Proficient in PC use and standard MS Office applications; experience with a CAFM system is advantageous.
- Very good written and spoken German and good written and spoken English skills.
Skills
- Facility Management
- Building Management
- Leadership
- Customer Service
- Quality Management
- Process Optimization
- Budget Management
- Team Management
- MS Office
- CAFM Systems (advantageous)
- Negotiation Skills
- Interpersonal Skills
Location
- Berlin
Work Type
- Full-time
Experience Level
- Management
- Leadership
Education Level
- University Degree
Salary/Compensations
- Attractive compensation package (solid base salary, holiday and Christmas bonus as 13th monthly salary plus performance-based bonus/incentive scheme)
Benefits
- Varied and responsible leadership role in Facility Management
- Job security through a permanent employment contract
- Flexible working hours (Mon-Fri, free weekends and holidays) for better work-life balance
- Subsidy for company pension plan
- 30 days of vacation
- Employee discounts with various contractual partners
- Participation in employee catering
- Mobile work equipment
- Company car for private use
- Structured and comprehensive onboarding
- Personal development programs
About the Company
- Successful facility service provider.