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About the Role

Lead a team responsible for supporting underwriting operations across Property and other Commercial Insurance lines of business in Japan. Ensure operational excellence, drive process optimization, stakeholder engagement, regulatory compliance, and team development. Partner with Underwriters, Functional Leaders, and Global Operations teams to enhance operational effectiveness and prepare for future business growth. This role offers an opportunity to develop broader leadership capabilities and contribute to the Operations strategy in Japan.

Responsibilities

Lead, coach and develop a team of Underwriting Associates and Operations professionals, fostering a culture of collaboration, continuous improvement, and customer focus.
Set clear objectives and monitor performance, supporting each team member's career growth and development.
Manage resource allocation, workload balancing, and succession planning to ensure team resilience.
Support hiring, onboarding and training activities to build a strong and capable team.
Oversee end-to-end underwriting operations across assigned business lines, ensuring service quality, accuracy, and timeliness throughout the policy lifecycle.
Monitor operational KPIs, controls, and service level expectations to drive consistent performance.
Identify operational risks and implement effective mitigation plans.
Ensure compliance with internal governance standards and regulatory requirements in Japan.
Partner closely with Underwriters, Business Management, and Functional Leaders as the primary Operations contact for assigned business areas.
Drive effective collaboration with offshore and outsourced service providers to deliver seamless operations.
Support strategic business initiatives and organizational changes, managing stakeholder expectations and resolving complex operational issues.
Drive process improvement initiatives, promoting standardization, automation, and digitization opportunities across operations.
Support implementation of new systems, tools, and operating models to future-proof the business.
Utilize operational metrics and data insights to continuously improve effectiveness and efficiency.
Lead change management activities across teams and stakeholders, collaborating with Business Analysts on improvement initiatives.
Oversee regulatory reporting and control processes, ensuring audit readiness and compliance with internal policies.
Monitor operational performance and management reporting, escalating material risks and issues appropriately.
Contribute to Operations strategy and organizational planning in Japan, supporting business continuity and operational resilience.
Act as delegate and backup for broader Operations leadership responsibilities when required.
Participate in cross-functional and regional projects, bringing an enterprise-wide perspective to local operations.

Requirements

Native-level Japanese and business-level English — ability to communicate effectively with both local and global stakeholders is essential.
5+ years of experience in insurance operations, underwriting support, or commercial insurance, with a strong understanding of underwriting processes and operational controls.
Proven stakeholder management experience, with the ability to manage multiple stakeholders across functions and locations effectively.
Strong analytical, problem-solving and decision-making skills, with demonstrated experience driving process improvement and change initiatives.
Proficiency in Microsoft Office applications and modern collaboration tools.

Skills

Process improvement
Change management
Stakeholder management
Analytical skills
Problem-solving
Decision-making
Microsoft Office applications
Collaboration tools

Location

Japan

Work Type

Hybrid

Experience Level

5+ years of experience in insurance operations, underwriting support, or commercial insurance

Salary/Compensations

The base salary range for this position will be shared with you during the interview process.

About the Company

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.
We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.
We cover both Property & Casualty and Life & Health.
Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients.
This is possible thanks to the collaboration of more than 15,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.
We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.
In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
We may use AI-powered tools to support the review and evaluation of applications for this position.
These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people.
To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Equal Opportunity

We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.
In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.