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About the Role
Join our team at Hotel Grenzfall, Gästehaus Lazarus, Bistro Grenzfall, or Mauercafé in Berlin-Mitte as a Service Leader. You will play a key role in shaping our gastronomic offerings and ensuring exceptional service quality across our hotels, restaurants, bistros, cafes, and event spaces.
Responsibilities
- Daily scheduling and coordination of the team.
- Ensuring smooth operations in the restaurant, bar, outlets, and hotel events.
- Providing high-level guest service and consultation.
- Onboarding, motivating, and guiding team members.
- Designing service processes, quality standards, and internal procedures.
- Handling complaints and guest feedback.
- Developing the gastronomic offerings and service concept.
- Flexible daily work structuring to optimally support the team.
- Weekend and holiday work, with compensatory time off.
Requirements
- Completed vocational training in hospitality or gastronomy, or comparable professional experience.
- Experience in service with leadership responsibility.
- Organizational talent, team spirit, and enjoyment of guest interaction.
- Structured and independent work style.
- Proficiency in common communication tools and MS Office.
- Very good written and spoken German and English skills.
- Skill in handling guest inquiries.
Skills
- Leadership
- Service Quality Management
- Team Management
- Process Design
- Guest Relations
- Complaint Management
- MS Office
- German Language
- English Language
Location
- Berlin-Mitte
Work Type
- Full-time
- Permanent
Experience Level
- Leadership experience
Education Level
- Vocational training in hospitality or gastronomy
Salary/Compensations
- In accordance with DEHOGA tariff agreement
Benefits
- Holiday pay and annual special payment ('Christmas bonus').
- Additional days off on December 24th and 31st (or compensatory time off).
- Staff meals at favorable conditions.
- Discounts on all hotel services.
- Regular team events (summer and Christmas parties).
- Monthly subsidy for the Deutschland-Ticket subscription.
- Corporate Benefits program with discounts at over 800 companies.
- Discounts on overnight stays at other Embrace Hotel network and TOP International Hotels.
- Career development opportunities and support for further training ideas.
About the Company
- Hotel Grenzfall is an inclusive establishment with a strong social focus, reflected in guest interactions and internal teamwork.