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About the Role
OpenTable is seeking an Account Manager to lead customer retention and revenue growth within their territory of restaurants. This role reports to the District Manager and requires proactive engagement with restaurant customers, innovative problem-solving, and providing constructive perspectives.
Responsibilities
- Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership.
- Become a trusted adviser to our customers and influencing an ongoing retention of their business with us.
- Maintain an experienced level of understanding of all products and services that OpenTable offers.
- Proactively incorporate company strategies into your work and constantly be on the lookout for opportunities to increase your impact with customers.
- Share and implement standard methodologies with members of the sales and restaurant relations team.
- Be highly visible and frequently face-to-face with our customers in the field.
- Stay current with organisational changes, initiatives, and vision.
- Work collaboratively with colleagues and key internal stakeholders.
Requirements
- Restaurant management and/or sales experience in the food and beverage industry is preferred but not essential.
- Able to effectively influence and use data to guide your decisions.
- Self-motivated and have the grit necessary to thrive against ambitious expectations.
- Comfortable working in an unstructured and forward-thinking environment.
- Empathetic, team-orientated sales person who loves to collaborate and grow through learning and feedback.
- Proficient in use of Google Suite and Salesforce CRM.
Skills
- Hospitality
- Technology
- Sales
- Communication
- Collaboration
- Google Suite
- Salesforce CRM
Location
- Remote
Work Type
- Hybrid
- Remote
Experience Level
- Experienced
Benefits
- Work from (almost) anywhere now, hybrid in the near future.
- Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.
- 1 floating day off per year to celebrate your birthday or another occasion of your choice!
- Company-wide week off each year: the whole team recharges (and returns without a pile-up of work!).
- Ongoing Learning and Development opportunities.
- Universal Paid Parental leave.
About the Company
- With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive.
- Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
- Every employee at OpenTable has a tangible impact on what we do and how we do it.
- You’ll also be part of a global team and its portfolio of metasearch brands.
- Hospitality is all about taking care of others, and it defines our culture.
Equal Opportunity
- We’re committed to creating a workplace where everyone feels they belong and can thrive.
- We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
- If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.