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About the Role

This is a fully onsite, client-facing role requiring in-person interaction and direct service delivery to participants at ECS program locations. Remote work is not available for this position.

Responsibilities

Manage a caseload of up to 25 participants.
Perform Individual Service Need assessments.
Provide back-up coverage for other case managers, as directed by the Site Manager.
Collaborate with the participant to develop an Individual Service Plan that identifies needs with the primary focus being housing.
Create an action plan to assist the participant with accomplishing goal(s).
Report participant progress to Program Leadership as required.
Provide case management linkage services and support for housing, income, primary care, substance use treatment, behavioral health, legal, employment, clothing, and other resources.
Meet with participant at minimum once a week and document sessions.
Track and encourage participants to attend scheduled appointments.
Maintain accurate records by entering documentation of all assessment, services, crisis management, and discharge services into various electronic systems for all participants in compliance with ECS practices.
Maintain up-to-date documentation in participant files regarding services provided in a complete, confidential, and professional manner.
Assist participants with planned exits from the program to engage in comprehensive discharge planning, that includes referrals for case management, housing, food, clothing, medical treatment, detox, and/or other services as necessary and appropriate.
Adhere to agency, state, and funder regulations.
Perform all other duties as assigned.

Requirements

Associate degree in psychology, counseling, social work, or another related field and 3 years of relevant work experience.
CCSF Community Health Worker Certificate and 2 – 4 years of relevant work experience.
High school diploma/GED and 4 years of relevant work experience.
Experience working in integrated service teams using person-centered harm-reduction and trauma-informed approaches.
Strong background working with individuals experiencing homelessness.
Effective communication skills (written and oral).
Excellent organizational and time management skills.
Strong administrative and organizational skills.
Must possess excellent charting, recordkeeping, and professional writing skills.
Knowledge of Microsoft Office programs and experience documenting services into electronic record systems.
Must be able to problem solve and quickly assess/respond to a variety of situations, including medical emergencies, psychiatric emergencies, conflict resolution and de-escalation interventions, as well as other types of crises.
Operate with cultural humility in a diverse program and staff population.
Excellent working knowledge of homelessness resources in San Francisco.
Possess a strong knowledge of and sensitivity to adults with substance abuse, domestic violence, incarceration, HIV/AIDS, mental health including co-occurring disorders, and history of trauma.
Must have the ability to welcome and respect co-workers and participant populations as unique individuals with different backgrounds, perspectives as well as differences in personalities, skill sets, life experiences, and knowledge bases.
As a Bilingual (Spanish-speaking) Case Manager, must be fluent in both written and oral communication and comprehension in Spanish.
Must secure finger image screening and annual TB screening.
This position requires long periods of sitting at a desk and/or computer station.
Will honor and abide by Episcopal Community Services rules and regulations, including confidentiality.
Demonstrate behavior that supports the organization’s mission, vision, and values.
Adhere to all program, funder, and organizational policies, and procedures.
Communicate effectively and model integrity, fairness, and ethical business practices.

Skills

Case management
Assessment
Individual Service Plan development
Collaboration
Linkage services
Recordkeeping
Documentation
Discharge planning
Crisis management
Conflict resolution
De-escalation
Problem-solving
Cultural humility
Microsoft Office
Electronic record systems
Spanish fluency (for bilingual role)

Location

San Francisco, CA

Work Type

Onsite
Client-facing
In-person

Experience Level

3 years of relevant work experience
2-4 years of relevant work experience
4 years of relevant work experience

Education Level

Associate degree in psychology, counseling, social work, or another related field
CCSF Community Health Worker Certificate
High school diploma/GED

Salary/Compensations

$29.38 - $29.40 Hourly

Benefits

Industry leading healthcare benefits to support your physical and mental well-being.

About the Company

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
ECS offers industry leading healthcare benefits to support your physical and mental well-being.
ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.

Equal Opportunity

We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.