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About the Role
As an experienced Receptionist, you will manage appointments, handle booking inquiries, and answer incoming phone calls. You will contribute to the culture of our CBD Dental Centre as an HCF brand advocate, focusing on high-quality clinical care and building rapport with patients and colleagues.
Responsibilities
- Provide courteous, prompt, and correct responses to all inquiries.
- Handle bookings and manage appointments.
- Raise accounts and receipt payments.
- Comply with HCF Dental Quality Management System and HCF policies and procedures.
- Maintain a clean and safe clinical environment.
- Support the Practice Manager and Dentists in fostering teamwork and efficient running of the dental centre.
Requirements
- Proven experience in a customer-facing receptionist role.
- Previous experience working in a dental centre is highly regarded.
- Experience in maintaining appointment booking and account systems.
- Demonstrated understanding of computerized dental systems (Dental4Windows or Oasis) is highly regarded.
- Strong communication skills to build rapport with patients.
- Good time management and high attention to detail.
- Excellent listening skills and teamwork mentality.
- Experience with many different types of insurance and their coverage plans.
Skills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- First aid qualifications
Location
- CBD Dental Center
Work Type
- Full-time
- Permanent
- Onsite
Experience Level
- Experienced
Benefits
- Flexible working arrangements
- 50% subsidy on HCF hospital and/or extras cover
- Family-friendly certified employer
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs (workshops, fitness classes, flu vaccinations, skin checks)
- Discounts on HCF’s products (life, pet and travel Insurance)
- Discounts at Fitness First gyms
- Discounts on eyecare products
About the Company
- HCF's purpose is to bring a human touch to healthcare.
- Since 1932, HCF has prioritized members and their health.
- As Australia’s largest not-for-profit health fund, HCF covers 2 million members with health, life, travel, and pet insurance.
- HCF's vision is to make healthcare understandable, affordable, high quality, and member-centric.
- HCF aims to be true health partners to members, guiding their healthcare choices.
- HCF's values guide their actions and culture: step forward, walk in their shoes, stay human, make it better, and get there together.
Equal Opportunity
- HCF embraces diversity as its strength and is committed to maintaining an inclusive and collaborative work environment.
- The workplace is welcoming and safe for all employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.