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About the Role

CyberCX is seeking an experienced Strategic Accounts Director to manage and grow a portfolio of strategic customer accounts, focusing on both Government and Enterprise sectors. This senior, customer-facing role involves building trusted relationships with senior cyber security and technology leaders, understanding their priorities, and leveraging CyberCX's capabilities to enhance customer security and achieve business outcomes.

Responsibilities

Own and develop relationships across a portfolio of strategic customer accounts (50% Government & 50% Enterprise Accounts).
Build and execute detailed account plans focused on customer outcomes and sustainable growth.
Develop trusted relationships with senior executives and key customer stakeholders.
Understand customers’ current and future cyber security needs and identify opportunities where CyberCX can add value.
Identify, qualify and progress new business and growth opportunities within existing strategic accounts.
Bring together expertise from across CyberCX to develop outcome-focused solutions for customers.
Lead and contribute to major proposals, RFPs, tenders, workshops and executive briefings.
Own the customer journey from initial solution proposition through transition to delivery.
Act as a key point of contact for strategic account matters and help resolve escalated customer issues.
Collaborate across sales, technical and delivery teams to create a connected and seamless customer experience.
Maintain accurate account, opportunity and pipeline information within CRM systems.
Contribute to sales reporting and provide insight into strategic account opportunities.
Support and mentor less experienced members of the Customer Sales team where required.

Requirements

5–7+ years’ experience in strategic account management, enterprise sales or customer-focused solution sales.
Experience working with enterprise-sized customers in Government, cyber security, information security or technology services.
A demonstrated understanding of cyber security, gained through technical experience, education or significant industry exposure.
A track record of developing and growing complex strategic accounts.
Strong consultative selling skills and the ability to translate customer challenges into relevant solutions.
Experience navigating complex stakeholder environments and engaging confidently with senior executives.
Experience contributing to or leading complex proposals, RFPs and tenders.
Excellent written, verbal and presentation skills.
The ability to collaborate effectively across technical, sales and delivery teams.
A proactive, resilient and highly accountable approach to your work.
4-7 years’ experience in IT and Cyber Security.
Experience in implementing, assuring, or managing security frameworks or related controls, e.g. ISO27001, NIST CSF, Australian Government ISM.
Systems Engineering or Project management experience.
Foundational commercial acumen and experience solution development.
Ability to mentor peers.
Strong stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams.
Analytical and problem-solving skills, and the ability to build sustainable, scalable solutions and processes to meet complex organisational problems.
Capable of independently responding to setbacks in an agile and resilient manner.

Skills

Cyber security
Strategic account management
Enterprise sales
Customer-focused solution sales
Consultative selling
Proposal development
RFP management
Tender management
Stakeholder engagement
Communication skills
Presentation skills
Collaboration
CRM systems
Sales reporting
Mentoring
Information technology
Security frameworks
ISO27001
NIST CSF
Australian Government ISM
Systems Engineering
Project management
Commercial acumen
Solution development
Analytical skills
Problem-solving skills
Agile methodologies
Resilience

Location

Sydney
Australia

Work Type

Hybrid

Experience Level

5-7+ years
4-7 years

Education Level

Tertiary qualification in Information technology or similar field (preferred)
Enterprise and Security Architecture qualifications (e.g. TOGAF or SABSA)
Specialise in certain solutions/products, with vendor certifications in specialist area.

Benefits

18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements
Comprehensive training covering business acumen, technical and professional skills development.
Opportunities to hone functional skills and expertise in an area of specialization.
Variety of formal and informal training programs at every level.
Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates.

About the Company

CyberCX provides professional cyber security and cloud services across Australia and New Zealand, partnering with private and public sector organisations to help them manage cyber risk, respond to incidents and build resilience.
Our capabilities span consulting and advisory, governance, risk and compliance, incident response, penetration testing and assurance, network and infrastructure solutions, cloud security, identity and access management, managed security services and cyber security training.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in driving that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Opportunity

Accenture is a an EEO and Affirmative Action Employee of Females/Minorities/Veterans/Individuals with Disabilities.
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they have equal opportunity.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity.
Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action.
To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.
At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences.
These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.