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About the Role
The Business Operations / Product Specialist is responsible for driving the business performance of assigned product lines within the Life Sciences division, including sales, gross profit, profitability, forecast accuracy, and strategic execution. This role translates global product line strategies into actionable sales plans, product launch plans, pricing initiatives, customer communications, and operational priorities for the Japanese market. It serves as a crucial liaison between the Japanese sales team and global/regional departments to capture business opportunities, resolve issues, and enhance customer satisfaction. The specialist will provide insights into products, markets, customers, and financials to support decision-making and long-term growth.
Responsibilities
- Lead assigned product lines from a business owner's perspective, identifying needs, proposing solutions, driving execution, and achieving results.
- Manage product line performance against sales, gross profit, budget, demand forecast, inventory, and other key performance indicators (KPIs).
- Develop and maintain product line plans, including market/customer insights, competitive analysis, pricing strategies, product roadmap recommendations, new product introduction/phase-out plans, and responses to risks and growth opportunities.
- Collaborate with the Life Sciences sales team and distribution channels to build sales strategies, target customer settings, value propositions, and opportunity follow-up measures.
- Analyze customer opportunity pipelines, sales performance trends, market signals, and sales department information to improve demand visibility and forecast accuracy, participating in SIOP discussions as needed.
- Partner with Quality, Manufacturing, Supply Chain, Customer Service, Technical Support, Regulatory Affairs, and Global Product Line Management to drive issue resolution while respecting each department's responsibilities.
- Support technical and commercial communication with customers, including product inquiries, quality complaints, change notifications, and translation/localization efforts.
- Contribute to profitability improvement through price revisions, cost reductions, inventory and SLOB reduction, and operational improvements.
- Work closely with Global Product Line Managers and manufacturing sites to stay informed and provide feedback from the Japanese market.
- Execute projects and tasks assigned by the supervisor, contributing to team operational improvements and knowledge sharing.
Requirements
- Product management and product knowledge within the Life Sciences division, understanding product applications, value propositions, product lifecycles, new product introduction/phase-out processes, and quality requirements.
- Knowledge of demand forecasting and SIOP, with the ability to build data-driven forecasts and explain supply chain risks and business impacts.
- Ability to support pricing strategies, value-based selling, sales initiatives, and distribution channel strategies.
- Cross-functional communication and coordination skills, fostering collaboration with Sales, Marketing, Quality, Manufacturing, Supply Chain, Customer Service, Global Product Line Management, and external partners.
- Financial acumen, including understanding of sales, gross profit, profitability, pricing, inventory, SLOB, ROIC, and budget management.
- Understanding of the Life Sciences market and customers, including customer segmentation, identification of customer needs and unmet needs, and competitive analysis, with the ability to translate these into sales initiatives.
- English and Japanese communication skills (verbal, email, presentation, conference calls, translation/localization, negotiation, persuasion).
- English proficiency equivalent to TOEIC (specific criteria based on company regulations).
- Ability to handle uncertainty and prioritize tasks, organizing ambiguous issues, defining responsible parties, and managing multiple priorities while determining next actions.
- Ownership and proactive execution, identifying needs, proposing solutions, and driving actions without waiting for instructions.
- Leadership and values, demonstrating cooperation, a positive attitude, high ethical standards, accountability, and actions aligned with Corning's values.
- Effective use of Microsoft Excel functions and features.
Skills
- Product Management
- Product Knowledge
- Demand Forecasting
- SIOP
- Pricing Strategy
- Sales Execution
- Cross-functional Communication
- Financial Acumen
- Market Analysis
- Customer Segmentation
- Competitive Analysis
- English Communication
- Japanese Communication
- Excel Proficiency
- Problem Solving
- Project Management
- Negotiation
- Persuasion
Location
- Japan
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor's Degree